Room Attendant

About the property

Mondrian Singapore Duxton is the brand’s first hotel in Singapore and sits in the fashionable Duxton Hill district, operating as part of the Ennismore hospitality family. The hotel is positioned close to the Central Business District and places visitors in the middle of a lively dining and nightlife scene. It features 302 rooms with large floor-to-ceiling windows, views over heritage shophouses and the modern skyline, plus a rooftop pool and a mix of bars and restaurants.

Role overview

Working under the direction of the Director of Housekeeping, or another manager appointed by the hotel, you will be responsible for maintaining a consistently high level of cleanliness in guest rooms and related areas so that they remain tidy, well kept, and up to hotel standards.

Key duties

• Clean and service guest bedrooms, bathrooms, and nearby areas in line with the hotel’s hygiene and presentation standards.
• Change bedding daily, smooth out linen, dust furniture, thoroughly clean bathrooms, restock guest amenities and stationery, and vacuum all areas carefully.
• Log all serviced rooms on the duty phone and report any rooms that could not be completed.
• Replace VIP gifts every day as required.
• Water and refresh guest room flowers and plants whenever applicable.
• Remove waste and used linen in the correct manner.
• Use and store all materials properly, keep equipment in working condition, and report any defects without delay.
• Build a polite and professional relationship with guests, respond to requests and questions, and handle complaints quickly with proper follow-up and escalation when needed.
• Observe key control procedures and remain accountable for any keys assigned to you.
• Submit found property to the Assistant Housekeeper immediately and follow hotel rules on lost and found handling.
• Support stock counts when needed.
• Help with deep cleaning and other special housekeeping projects as required.
• Handle hotel linen according to housekeeping standards.
• Manage guest belongings carefully and correctly at all times.
• Report any damage to bedding, curtains, blinds, or soft furnishings to the Assistant Housekeeper.
• Escalate shortages of linen, supplies, or equipment to the Assistant Housekeeper.
• Carry out additional projects, tasks, or reasonable instructions from the department head or hotel management.

Working style and service values

The role is expected to reflect the hotel’s service approach: be genuine and straightforward, bring an energetic and friendly attitude, take ownership and follow through, stay creative and open-minded, and remain highly attentive, precise, and guest-focused at all times.

Candidate profile

The ideal candidate brings a warm, caring manner and preferably some prior housekeeping experience. You should be able to work well with others, need little supervision, and stay professional, welcoming, and attentive to guest needs.

Additional information

No vacancy count, salary, start date, application deadline, or other special terms were provided in the source.