Room Attendant

About the role

Tommy Bahama Miramonte Resort & Spa is presented as a desert retreat focused on relaxation, comfort, and memorable guest experiences. The property blends resort luxury with an island-inspired atmosphere and offers amenities and experiences tied to the local region.

Role overview

The Self-Inspecting Room Attendant is responsible for cleaning and preparing guest rooms to the hotel’s quality standards, reviewing rooms for accuracy and cleanliness, raising maintenance concerns, and responding to guest questions or concerns while protecting room privacy and security.

Compensation

The position pays $18.50 per hour.

Key duties

• Apply the appropriate cleaning products for each surface while following OSHA rules and hotel-specific standards.
• Service assigned rooms based on priority and room status.
• Move the housekeeping cart with supplies, toiletries, and linens to the room and secure it properly.
• Keep carts, caddies, and corridors neat throughout the shift.
• Clear waste and recycling from rooms.
• Replace used towels and other terry items with clean stock.
• Remove soiled linens and clean visible buildup, hair, and residue from bathroom and sleeping areas.
• Clean bathrooms, make beds to standard, dust high areas, vacuum outside rooms, and clean refrigerators.
• Clean closets and door tracks in checkout rooms and make sure hangers and amenities are properly stocked.
• Dust and shine furniture, décor, mirrors, fixtures, appliances, and electronics.
• Return furniture to the correct layout.
• Clean patios, balconies, and outdoor furniture where applicable.
• Open drawers and doors in checkout rooms, remove items left behind, and dust inside storage spaces.
• Inspect under beds and furniture, and remove debris or linens from sofa beds if present.
• Check furniture for damage and report concerns to maintenance through Alice.
• Remove dust, marks, and smudges from doors, drapes, windows, trim, baseboards, AC units, corners, and phones.
• Confirm guest-room amenities, directory materials, fire-safety items, rate cards, and DND signage are present and in good condition.
• Update room status in Alice, by phone, or using assignment sheets.
• Restock the cart and return it at the end of the shift.
• Address guest complaints and work toward guest satisfaction.
• Log maintenance issues in Alice and communicate them appropriately.
• Follow hotel fire and emergency procedures.
• Observe lost-and-found rules and key-control requirements.
• Complete the required training process successfully.
• Perform additional room-cleaning tasks as operational needs change.

Qualifications and skills

• Comfortable communicating with guests, coworkers, and management.
• Able to self-inspect completed rooms.
• Capable of using resort systems and equipment, including Alice, radios, and other communication tools.
• Works with strong attention to detail, speed, accuracy, courtesy, and limited supervision.
• Able to handle a physically demanding workload, including an industry-standard room count of about 14 checkout rooms and 30 light-service rooms per shift.
• Reliable with punctuality and regular attendance.
• Strong interpersonal skills and ability to work well with others.
• Can safeguard assigned keys and equipment.
• Can sign in and out all devices as required.
• Reports and records maintenance concerns in Alice.
• Turns lost-and-found items over to housekeeping.

Preferred background

• 1 to 2 years of experience cleaning hotel guest rooms.
• Prior guest-relations training.
• Knowledge of safe chemical handling.
• High school diploma or equivalent, with vocational training preferred.

Physical requirements

• Ability to reach, extend overhead, bend, and stoop repeatedly across work areas.
• Ability to lift, bend, stoop, push, or pull heavy items, including linen bundles up to 50 lbs.
• Ability to move vacuums and wheeled carts weighing up to 100 lbs.