Room Attendant

About the Company

Join a team where compassion and kindness form the foundation of everything we do. As part of a global network deeply committed to local sustainability, we empower our team members to make impactful contributions while supporting their wellbeing for a balanced life.

Role Purpose

Provide exceptional hospitality by delivering meticulously cleaned and serviced guest rooms that embody a sanctuary of care consistent with a luxury five-star standard.

Key Responsibilities

• Maintain cleanliness in assigned guest rooms, storage spaces, and corridors to uphold the high standards expected of a five-star property.
• Replenish guest supplies and promotional materials in bedrooms and bathrooms in accordance with the room specifications.
• Report any found lost property following proper procedures.
• Execute scheduled and recurring cleaning tasks as delegated.
• Manage guest laundry according to hotel policies.
• Handle equipment with care, clean after use, and report any malfunctions as per procedural guidelines.
• Ensure all departmental equipment is kept in optimal condition and assist with routine stocktaking.
• Secure keys and guest rooms vigilantly, adhering to security protocols and notifying supervisors of suspicious activity.
• Use and store cleaning agents safely, complying with health, safety standards, and manufacturer instructions.
• Assist guests courteously with requests or provide information, referring complex issues to supervisors.
• Participate in turn-down service for guests.
• Clean balconies, balcony furnishings, railings, and carpets comprehensively.
• Perform detailed upkeep such as descaling showerheads, bleaching bathroom grout, and general bedroom maintenance.
• Support teammates by assisting with extra beds, bed frames, and making beds as needed.
• Engage warmly and thoughtfully with guests, applying emotional intelligence to enhance the luxurious service experience.
• Work independently when required to complete room cleaning.

Candidate Qualifications

• At least six months’ experience in a luxury or five-star hospitality environment.
• Excellent communication skills with fluency in English.
• Capability to remain effective and calm under pressure in a fast-paced setting.
• Strong team collaboration skills combined with good physical fitness required for demanding manual tasks.
• Meticulous attention to detail with dedication to maintaining exceptional cleanliness standards.
• Self-driven with the ability to autonomously manage multiple duties simultaneously.
• Clean police record is essential.

Additional Information

Bringing commitment and excellence to this role will be recognized with comprehensive benefits, rewards, and opportunities for personal and professional growth.

• Competitive hourly wage starting at $28.53, plus added benefits like daily staff meals and dry-cleaning uniform/laundry allowances.
• Access to a gym and winter ski equipment discounts.
• Employee Assistance Program (EAP) and mental health support services, including inclusive policies and 12 weeks paid parental leave.
• Engagement in social and community activities throughout the year.
• Career advancement with the New Zealand Hotel of the Year 2024 and comprehensive training provided by Accor leadership programs.
• Worldwide discounts on hotel stays, dining, and spa treatments for employees and friends/family.
• Recognition incentives, referral bonuses, and a supportive, friendly workplace culture.

Diversity and Inclusion Commitment

We value diversity and inclusion, welcoming applicants from all backgrounds. Reasonable adjustments are available throughout the recruitment process on request.

Employment Details

This is a permanent full-time position offering a minimum of 30 hours per week on a rotating roster.