Rezeptionist (m/w/d) in Mannheim

Overview

Starting August 1, 2026, the Jugendherberge Mannheim International is seeking a full-time receptionist to join their team in a fixed-term role of one year. The position involves a 40-hour workweek, primarily during early shifts from 06:15 to 14:15. Jugendherbergen, a nonprofit association with over a century of tradition, operates 44 hostels throughout Baden-Württemberg, creating memorable experiences in a supportive and family-like atmosphere. The Mannheim location has 258 beds across 73 rooms, catering to school groups, families, and other visitors.

Key Responsibilities

• Welcome and register guests upon arrival and departure, ensuring excellent guest service throughout their stay.
• Manage agreements with individual guests and groups.
• Perform general front desk duties including correspondence, invoice preparation, cash handling and closure, booking and reservation management on mainstream platforms, and assisting with telephone operations.
• Advise on and process membership sign-ups.
• Handle small-scale retail sales.

Candidate Profile

• Completed vocational training in hospitality or tourism, with practical work experience preferred.
• Passion for hosting guests coupled with an organized, goal-driven, and solution-focused approach.
• Strong teamwork skills and social competence.
• Computer proficiency, especially with hotel reservation systems (preferably ASSD) and Microsoft Office applications.
• Fluent verbal and written communication skills in German and English; additional languages are an asset.
• Willingness to work a five-day week in shift rotations, mainly early shifts.

Benefits and Working Conditions

• Engaging and responsible work in a modern city hostel environment.
• Job security and stability in an attractive setting.
• Competitive compensation.
• An indefinite employment contract after the initial fixed term.
• Five-day workweek.
• Christmas and vacation bonuses.
• Complimentary beverages for employees.
• Company pension scheme.
• Training and development opportunities via the DJH central association.
• Collaborative and pleasant working environment with career growth prospects.
• Access to overnight stays at hostels throughout Baden-Württemberg.
• Family- and child-friendly atmosphere welcoming guests of all ages.
• Travel cost subsidy for public transport tickets.
• Option to lease or purchase a company bike through the employer.

Additional Information

If you feel that this opportunity suits you and vice versa, please submit your application documents. For any questions, contact Hostel Manager Michael Rose at phone number 0621 822718. The team looks forward to meeting you!