Retail Supervisor, Full time - Charlottetown Smart

About Gap

Gap is known for its optimistic American style and a heritage that stretches back nearly 50 years to its first San Francisco store on Ocean Avenue, opened by Doris and Don Fisher. The brand’s culture is shaped by its people, including both employees and customers, who value its legacy while looking ahead to what comes next. Gap aims to leave a positive impact and welcomes people who want to help guide an iconic brand forward.

About the Role

This position supports the store leadership team by taking on assigned operational and functional tasks. The supervisor serves as a role model for selling behaviors, helps execute work in key areas, and keeps productivity on track so team goals are achieved. By working closely with leadership, the role focuses on coaching the team, reinforcing strong behaviors, and helping create an excellent in-store customer experience.

Key Responsibilities

• Model respectful, positive interactions with customers and coworkers, and help maintain a constructive workplace culture.
• Encourage customer loyalty by explaining the brand’s loyalty programs to shoppers.
• Lead by example in selling behaviors so every customer receives a strong and memorable service experience.
• Provide support to the sales leader during slower periods, always keeping customer needs at the center.
• Work closely with the store leadership team to make sure tasks are completed efficiently and on time.
• Develop working knowledge of the product lifecycle and share that knowledge with others.
• Help complete pre-opening and post-closing tasks, including opening and closing checklists.
• Use omnichannel tools and processes to support a smooth customer journey across channels.
• Ensure all required compliance standards are followed.

Who You Are

You align with Gap Inc.’s purpose, mission, vision, values, and behaviors. You communicate expectations clearly and directly, use technology confidently to connect with customers and coworkers, and show initiative for ongoing improvement and growth. You are willing to work a flexible schedule based on business needs, including holidays, evenings, overnight shifts, and weekends. You can move throughout the sales floor, stockroom, and office, and are able to lift up to 30 pounds.

Benefits at Gap

• Discounts on merchandise across Gap brands, including 50% off regular-priced items at Gap, Banana Republic, Old Navy, and Athleta; 30% off outlet purchases; and 10% off markdowns at Gap, Banana Republic, and Outlet.
• Competitive paid time off programs for eligible employees.
• Company matching for donations and volunteer time for eligible employees.
• Registered Retirement Savings Plan.
• Employee stock purchase plan for eligible employees.
• Medical, dental, vision, and life insurance for eligible employees.
• 24/7 virtual health care for eligible employees.
• Maternity and parental top-up benefits for eligible employees.

Equal Opportunity

Gap Inc. is committed to fair hiring and a workplace free from harassment and discrimination. The company recruits, hires, trains, and promotes qualified people from all backgrounds and makes employment decisions without regard to protected status. It promotes a diverse and inclusive environment where belonging is valued and has been recognized by Forbes as one of the World’s Best Employers and one of the Best Employers for Diversity in 2022.