Retail Sales Associate

About PUMA

PUMA is a worldwide sports brand that produces footwear, apparel, and accessories designed to motivate both athletes and everyday active individuals. The PUMA Group comprises brands such as PUMA, Cobra Golf, and stichd, operates in over 120 countries, and employs approximately 22,000 people globally.

Role Overview

We seek enthusiastic individuals demonstrating SPEED & SPIRIT—values that embody being driven in performance, vibrant in sporting heritage, united in teamwork, and authentic in showcasing unique talents. This role involves contributing to making PUMA the Fastest Sports Brand globally by driving a vibrant sales culture within a retail environment.

Key Responsibilities

• Promote and achieve sales, key performance indicators, and profitability objectives within the retail store.
• Deliver excellent customer service experiences, engaging with customers effectively on the sales floor.
• Manage daily store operations including opening and closing tasks.
• Prepare merchandise for sale by verifying product details, quantities, pricing, labeling compliance, unpacking, and inspecting item appearance.
• Arrange and present products following international brand standards.
• Monitor product availability, quality, expiration dates, and pricing accuracy in the sales area.
• Maintain optimal stock levels by conducting inventory counts and ensuring product availability on the floor.
• Uphold visual merchandising and store presentation standards consistently.
• Generate and analyze sales performance reports to identify improvement opportunities.
• Ensure adherence to all company policies, procedures, and relevant legal requirements.
• Promote clear and effective communication within the team and across departments.

Candidate Profile

• Proven ability to meet or exceed sales targets and improve profitability.
• In-depth knowledge of product features, quality, care instructions, and pricing, along with the ability to suggest alternatives and related products.
• Strong customer service and conflict resolution skills, enabling excellent floor engagement.
• Capability to manage stock on the sales floor, ensuring the availability of various sizes and styles for customers.
• Competence in retail technologies including POS and inventory management software.
• Awareness and compliance with safety, hygiene, and company guidelines.
• Demonstrated self-motivation, independence, and emotional resilience in the workplace.
• Effective interpersonal communication skills for teamwork and cross-department collaboration.
• Analyzing data and problem-solving to enhance sales performance.

Equal Opportunity Commitment

PUMA upholds a strong commitment to equal employment opportunities for all applicants, regardless of race, gender, religion, nationality, sexual orientation, age, or disability status. The company fosters a discrimination-free work environment, valuing diversity and inclusion. The recruitment process is handled with transparency, fairness, and personal judgment by human recruiters without automated decision-making, although AI may assist in logistical aspects such as scheduling interviews.