Retail Manager – Mitre 10 MEGA Rotorua

Role overview

Mitre 10 MEGA Rotorua is part of New Zealand’s top home improvement and building supplies network. The business is looking for an experienced Retail Manager to take charge of a major store department and help drive strong results through effective leadership, smooth processes, and excellent customer service.

This is a full-time position of 40 hours per week, and the successful candidate must be available to work one weekend day. The role is practical, busy, and centred on people leadership, making it a strong fit for someone who enjoys being actively involved and leading by example.

Key responsibilities

• Guide, coach, and grow a team so it performs at a high level.
• Deliver a consistently positive experience for customers.
• Improve sales, margins, and overall profitability across the assigned departments.
• Keep merchandise presentation, stock levels, and departmental standards at the right level.
• Prepare and oversee daily and weekly plans to ensure the department runs efficiently.
• Handle rostering, training, performance management, and recruitment when required.
• Partner with other store leaders to support wider store objectives.
• Ensure all health, safety, and operational requirements are followed.
• Help build a strong team culture based on communication, accountability, and mutual respect.

What you’ll bring

The ideal candidate will be a confident leader with a positive attitude and the ability to motivate others. You should be comfortable working in a fast-moving retail environment and making practical decisions that benefit both customers and staff.

• Previous leadership experience in retail or another customer-facing setting.
• Strong ability to communicate and coach others effectively.
• Experience managing people, performance, and everyday operations.
• A genuine focus on service and delivering quality outcomes.
• Confidence in planning, rostering, and resolving problems quickly.
• A calm, resilient approach and the ability to work well under pressure.
• Good organisation and strong attention to detail.
• Strong commitment to health and safety, including leading safe work practices.

What’s on offer

• Competitive pay.
• A stable and supportive team culture.
• Access to corporate discounts through the Mitre 10 perks app.
• Thorough onboarding, ongoing support, and training.
• Staff benefits including a birthday day off, trauma insurance, and a bonus scheme.
• Generous staff discount.
• A workplace with a strong safety focus.

Other information

All successful applicants must complete a pre-employment drug and alcohol screening as part of the company’s safety requirements.

Because hiring moves quickly, the closing date may change. Applications should be submitted online by Friday 26th June 2026. In-store applications will not be accepted.

Applicants who believe they would be a strong fit are encouraged to apply as soon as possible.