Retail Director (KSA, Kuwait & Bahrain)

Role overview

The Retail Director will oversee retail operations across KSA, Kuwait, and Bahrain, driving FENDI’s business growth in these markets. The role is focused on strengthening the retail culture and advancing a top-store approach across the network.

Responsibilities

• Build and roll out commercial plans that support business growth.
• Oversee boutique operations, team performance, product presentation, and customer service standards.
• Track sales results against budgets and targets, then act to close any gaps.
• Set a clear vision and direction for retail teams and communicate it effectively.
• Organize retail activities and define responsibilities across the network.
• Maintain the right staffing level through hiring, rotation, mobility, training, and development.
• Partner with Training and Visual Merchandising teams to ensure staff readiness and strong in-store display execution.
• Recommend store layout changes to improve commercial performance.
• Handle store network initiatives such as openings, expansions, renovations, relocations, and closures.
• Take part in lease discussions with landlords.
• Coordinate with communication and events teams to deliver local activations.
• Design and implement local marketing and VIP/customer relationship initiatives that enhance the brand image.

Requirements

• 7 to 10 years of experience in fashion or luxury sales.
• 5 to 7 years of experience managing multiple retail locations in the luxury sector.
• Prior retail exposure and knowledge of GCC countries.
• Bachelor’s degree or Master’s degree.
• Strong personal presentation and image standards.
• Excellent selling and communication abilities.
• Strong interpersonal skills, with a self-directed, friendly, and patient approach.
• Proven leadership, confidence, organizational ability, and professionalism.
• Strong customer focus.
• Good administration and financial skills.
• Goal-driven mindset with the ability to manage multiple priorities.
• Computer literacy and familiarity with retail management systems.
• Solid knowledge of, or strong interest in, the fashion and luxury industry.
• Fluency in English; French and/or Italian is an advantage.

Profile

This role suits a senior retail leader who can balance commercial growth, operational excellence, and brand experience across several markets.