Retail Consultant

About Early Settler

Early Settler focuses on contemporary, stylish home living, offering furniture and homewares that are attractive, affordable, and designed to help people create a home they genuinely enjoy. The brand is built around making homes feel more comfortable and beautiful, whatever the customer’s personal style.

Why you’ll enjoy working here

The business is looking for people who are genuinely passionate about delivering an outstanding customer experience. The team culture is collaborative and goal-oriented, with a strong emphasis on supporting one another to achieve results.

As part of the team, you can expect:

• Generous staff discounts on products
• Wellbeing initiatives designed to support your overall health and balance
• Opportunities to grow and develop your career
• A fun, supportive, and collaborative workplace

Role overview

Early Settler is hiring a Retail Consultant to join the store team in Auckland. The role is centered on delivering a personalised shopping experience, understanding customer needs, recommending suitable products, and contributing to strong store performance.

In addition to customer service, the position is accountable for helping the store meet its sales goals and key performance measures, including conversion rate, customer service score, and average transaction value.

Key duties

• Identify what customers are looking for and suggest products that suit their needs
• Keep product knowledge current so features and benefits can be explained clearly
• Promote add-on sales and relevant cross-sells, including current offers and promotions
• Deliver consistently high standards of customer service
• Represent the company’s values in every customer interaction
• Maintain store presentation in line with visual merchandising standards
• Handle customer issues promptly, or escalate them appropriately when needed

What will help you succeed

The ideal person enjoys retail and understands how to guide customers through their buying journey. You should be confident helping customers turn their ideas into reality, work well in a team, and be motivated by achieving strong sales results.

This role suits someone who is proactive, practical, and comfortable balancing customer-facing work with administrative tasks. Interest in home styling, furniture, or creating welcoming living spaces will be considered an advantage.

Working conditions and other details

This is an in-store role based in Auckland, New Zealand. The roster provided for the position is Sunday 9:30am to 5:15pm and Monday 8:30am to 5:15pm.

Because this is a furniture store, the job involves frequent manual handling, including lifting, carrying, and moving items of different sizes. Applicants must be physically able to complete these tasks safely as part of regular duties.

Only people who are a New Zealand citizen, a resident, or already hold the legal right to work in New Zealand with a valid visa can be considered.

The employer thanks all applicants for their interest and notes that only candidates selected for interview will be contacted due to the high number of applications received.