Retail Coffee Experience Trainer - Chatswood

About the Role

Join Nespresso at our Chatswood Chase Boutique as a Retail Coffee Experience Trainer, where you'll combine a passion for coffee with exceptional customer care. We are a certified B Corp dedicated to positive impact with core values of collaboration, courage, speed, and continuous learning shaping our culture.

Key Responsibilities

• Lead and inspire the boutique team to deliver outstanding coffee experiences daily.
• Utilise your coffee knowledge to engage and fuel enthusiasm among team members and customers alike.
• Design, deliver, and assess engaging coffee training sessions and masterclasses.
• Organise and lead coffee launch events and tasting experiences, ensuring the highest standards per cup.
• Serve as the boutique's coffee lead, building team skills and fostering a culture of continuous learning.
• Contribute to daily store operations, including keyholder duties such as opening and closing the store.
• Forge genuine connections with customers through passionate and knowledgeable interaction.

What We Offer

• Attractive benefits including a Nespresso machine, monthly coffee credit, and staff discounts.
• Priority access to new product and coffee introductions.
• Membership in the Australian and New Zealand Coffee Expert community.
• Access to ongoing training, mentorship, and career development programs locally and globally.
• Inclusive and supportive culture that celebrates individual contributions and ideas.
• Paid parental leave, employee assistance programs, and recognition initiatives to honor excellence.

Candidate Profile

• Genuine passion for coffee and a strong desire to inspire others.
• Experience in retail or hospitality, preferably with training or leadership exposure.
• Confidence in conducting workshops and mentoring team members.
• Excellent communication skills that create memorable experiences for customers.
• Natural leadership qualities to support and lead teams in a fast-paced boutique environment.
• Flexibility to work a rotating roster including weekends and fulfill keyholder responsibilities.

Additional Information

• Candidates must have full work rights in Australia.
• Pre-employment assessments including health checks are required.
• We promote diversity and inclusion, offering support throughout the application process—contact us if you need assistance.