Response Surveyor

Role Overview

We are seeking experienced Response Surveyors to join Bristol City Council's team dedicated to providing high-quality, customer-centric services across 27,500 residential properties. This permanent, full-time role primarily involves inspecting customer homes and refurbishing vacant properties to return them to use.

Key Responsibilities

• Conduct surveys of occupied homes and empty properties scheduled for refurbishment.
• Manage repairs from start to finish, collaborating closely with residents and leaseholders.
• Handle any concerns or complaints arising before, during, or after repair works, ensuring continuous service improvements within tight schedules and budget constraints.
• Take on daily operational responsibility for repairs and maintenance within designated zones across the City of Bristol.

Required Experience & Skills

• Experience and knowledge of the Housing Health and Safety Rating System (HHSRS).
• Training or familiarity with the upcoming Awwabs law phase 2, effective November 2026.
• Ability to work effectively in a fast-paced, varied, and challenging environment.
• Strong commitment, accountability, and proactive mindset, with a willingness to go the extra mile.

Why Join Us?

Bristol City Council offers a dynamic and supportive work environment where your skills can grow. Benefits include flexible working hours and flexitime, membership in the Local Government Pension scheme, and a generous annual leave allowance. Your contributions will directly impact the wellbeing and development of Bristol’s communities.

Equal Opportunity & Inclusion

We are a Disability Confident employer committed to recruiting and supporting disabled employees. Applicants who meet the essential criteria and consider themselves disabled are guaranteed an interview, with reasonable adjustments provided throughout recruitment and career progression. We encourage applications from all community sectors, emphasizing diversity and inclusion, including Black, racially minoritized, and disabled candidates.

Additional Information

Applicants must demonstrate how they meet the essential and desirable criteria outlined in the Person Specification to be shortlisted. Personal information collected during application will remain confidential and not accessible to hiring managers.