Researcher 1

About HireRight

HireRight is a global leader in background screening and workforce solutions. Our mission is to enhance hiring decisions with comprehensive and tailored services, ensuring high accuracy standards. Operating from Nashville, TN, and regional centers across over 200 countries and territories worldwide, we combine expert personnel, proprietary technology, and personalized support to provide the best candidate experience. As a PBSA accredited organization, we are the trusted partner for companies globally.

Role Overview

The Call Team Researcher position is essential within our service delivery framework. Adhering strictly to SOPs, the researcher verifies candidate-provided data and inputs verification results into client reports. This role encompasses entry-level to experienced researchers and may involve verifications conducted in multiple languages, based on requirements.

Key Responsibilities

• Perform duties professionally to facilitate candidates' successful hiring.
• Efficiently verify and research facts provided by candidates to complete screening promptly.
• Communicate tactfully with candidates to acquire missing or clarifying information swiftly.
• Provide ongoing support and maintain contact with candidates throughout the screening process as needed.
• Coordinate with teams to update clients on screening progress or issues.
• Understand and comply with service level agreements and client requirements.
• Implement procedural changes following updates in service agreements.
• Maintain accurate records during the background verification stages.
• Generate client reports that are precise and reflect comprehensive verification details according to standards.
• Meet departmental quality and productivity benchmarks consistently.
• Handle telephone calls professionally, embodying the company’s philosophy of helping candidates get hired.
• Support team members collaboratively to fulfill customer expectations.
• Respond promptly and diligently to all requests, reports, and escalations.
• Continuously seek opportunities to improve processes and suggest changes.
• Be open to cross-training outside immediate responsibilities.
• Assist in mentoring, coaching, and training new team members.
• Specifically, verify educational and employment sections of candidate screenings using resources like phone, email, and internet tools.

Qualifications & Skills

• A bachelor’s degree or equivalent undergraduate qualification in any discipline.
• Preferably 1 to 3 years of experience in public records research, background verification is favored.
• Proficient communication skills in spoken and written English, with polite and clear interaction.
• Computer savvy with expertise in Microsoft Office suite and email usage.
• Detail-oriented with the ability to evaluate information swiftly and systematically.
• Comfortable and confident in telephone communication, effectively following up to complete tasks while maintaining good client and candidate relations.
• Customer service background preferred.
• Availability to work from 6:30 PM to 3:30 AM IST.

Additional Information

Please submit resumes/CVs in English. We respect candidate confidentiality and will contact only those matching requirements closely. HireRight does not accept unsolicited resumes from staffing agencies; such submissions will become our property without obligation for placement fees.