Repair Sales Coordinator

About Boon Edam

Boon Edam is a global leader specializing in high-end commercial entry solutions with manufacturing locations in Holland, North America, and China, complemented by international sales offices worldwide.

About the Role

We are seeking a confident Repair Sales Coordinator based in Ashford, Kent, for a 12-month fixed-term contract. The successful candidate will manage the sales of fixed-price repairs, glass, supply-only parts, and retrofits, producing precise quotations and processing orders in a timely manner.

This role requires proactive communication with customers and close collaboration with field-based Area Service Sales Managers to ensure excellent customer service in a fast-paced, challenging environment.

Responsibilities

• Generate accurate and timely sales quotations for customers.
• Submit and manage incoming orders ensuring customers provide complete and correct information.
• Maintain up-to-date records in the CRM system and follow up with customers appropriately.
• Collaborate with Area Service Sales Managers to uphold high-quality customer service.
• Work independently and as part of a team in a dynamic work setting.

Requirements

• Proven customer service experience in a direct customer-facing position.
• Strong organizational and administrative capabilities.
• Excellent communication skills to build and sustain customer relationships.
• Basic familiarity with UK geography.
• Proficient in Microsoft Office applications.
• Ability to work on own initiative.
• Knowledge of CRM systems is an advantage but not mandatory.
• Good literacy and numeracy skills.
• Reside within a daily commuting distance to Ashford office.

Working Conditions and Benefits

• Full-time role with working hours Monday to Friday, 8:30 AM to 5:00 PM, with some flexibility.
• Hybrid working pattern after a 4-week settling-in period, requiring minimum 3 days in office weekly.
• Competitive salary and attractive benefits package.
• Generous on-target earnings commission with uncapped additional earnings.
• 23 days annual leave plus 8 public holidays, increasing with service length.
• Birthday leave.
• Life insurance coverage at four times the base salary.
• Company pension scheme with 9% employer contribution after 3 months.
• Healthcare or cash plan membership following probation.

Additional Information

Applicants must provide proof of right to work in the UK and will undergo a basic DBS check. Boon Edam is committed to equal opportunities regardless of age, race, religion, sex, sexual orientation, gender identity, or disability. Reasonable adjustments during recruitment are available upon request.

Applications should be submitted by 23:59 on Sunday 12 July 2026. The company reserves the right to close applications early if a suitable volume is received. Agency submissions are not accepted.

Relevant prior roles include Sales Administrator, Account Management, Lead Generation, Sales Coordinator, Sales Associate, Sales Support, Customer Services, Client Services Support, or Customer Service Advisor.