- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- Hybrid
- Eligibility
- Candidates with experience in sales, deal desk, renewals, or renewal operations are suited to apply. Preference is given to people who have worked on renewals in cybersecurity or similarly complex technical environments, and those with experience managing large global renewals and using customer su…
- Resume
- Required to apply
Where you'll work
Job description
About the Company
Zscaler helps organizations speed up digital transformation while improving agility, efficiency, resilience, and security. As an AI-focused enterprise, the company uses one of the world’s largest security data lakes to support its cloud-native Zero Trust Exchange platform, which protects users, devices, and applications from cyberattacks and data loss wherever they are located.
The organization emphasizes outcomes over job titles, and values trust, transparency, constructive debate, execution, customer focus, collaboration, ownership, and accountability. It looks for people who use AI to increase their impact, work well in high-performing teams, and thrive in environments that demand urgency, responsibility, and strong results.
Role Overview
Zscaler is hiring a Renewals Specialist to support renewal performance and commercial outcomes. The position is hybrid and reports to the Senior Director, Renewals. The main objective is to protect and expand ARR, speed up renewal cycles, and strengthen renewal results. The role is focused on a region and supports one or more AVPs along with their leadership chain.
Key Responsibilities
- Work closely with Account Executives and Sales Leadership to make sure renewals in the assigned region are handled within the required timeline.
- Track account wellness and customer risk indicators to identify possible churn and areas for expansion.
- Coordinate account-specific mitigation plans for at-risk and high-value customers by partnering with cross-functional stakeholders.
- Run structured renewal forecasting calls with account teams for the current and upcoming quarters.
- Offer strategic renewal advice and consultative support to improve retention, reduce churn, and strengthen renewal results.
What Success Looks Like
- You are comfortable working through uncertainty and can create structure in a changing environment.
- You balance strategy and execution well, with strong initiative and a strong sense of accountability.
- You enjoy solving complex problems and focus on the best solution rather than the easiest one.
- You collaborate well, give and receive honest feedback, and contribute to a high-trust team culture.
- You are committed to learning, welcome feedback, and actively work on continuous improvement.
Minimum Qualifications
- Prior experience in Sales, Deal Desk, Renewals, or Renewal Operations.
- Strong commercial judgement and financial analysis capability, including familiarity with SaaS and renewal-related revenue recognition concepts.
- Hands-on experience with CRM and CPQ systems.
- Creative and forward-thinking approach to identifying retention and growth strategies beyond standard renewal processes.
- Excellent communication, organization, and cross-functional project coordination skills.
Preferred Background
- Experience handling renewals in cybersecurity or another technically complex industry.
- Advanced use of Gainsight or similar customer success platforms to support data-led retention planning.
- Experience managing large, complex global renewals in the multi-million-dollar range, with strong negotiation ability.
Benefits
- Comprehensive health insurance options.
- Vacation and sick leave arrangements.
- Parental leave support.
- Retirement benefits.
- Education reimbursement.
- On-site perks and additional employee support.
Additional Information
Zscaler is committed to inclusive hiring and equal employment opportunity. All qualified candidates are considered fairly regardless of race, color, religion, sex, pregnancy-related conditions, age, national origin, sexual orientation, gender identity or expression, genetic information, disability, veteran status, or other legally protected characteristics.
Applicants are expected to comply with applicable laws, regulations, and company policies, including security and privacy requirements. Zscaler also provides reasonable accommodations or adjustments during hiring for candidates who are differently abled, have long-term conditions, mental health conditions, sincerely held religious beliefs, are neurodivergent, or need pregnancy-related support.
The company notes that its pay practices follow applicable pay transparency requirements.