Job description

About the Company

This organization functions within the restoration sector, providing crucial and timely support to clients facing urgent and stressful situations. Their coordinated teams work quickly to deliver restoration services that ease customer distress in critical circumstances.

Role Overview

The role of the Remote Administrative Assistant is essential in ensuring efficient day-to-day operations by supporting the office staff and managing crew scheduling. Acting as a vital communication hub, this position helps streamline processes and enhances both team productivity and customer satisfaction.

Key Responsibilities

Offer courteous, empathetic, and professional support to customers and colleagues via phone, email, and text messages.
Manage schedules and dispatch crews to designated job sites.
Accurately enter data to maintain current job files and customer records.
Provide daily administrative assistance and collaborate with other departments when necessary.
Organize and maintain digital files for easy access.

Qualifications and Skills

Exceptional communication abilities with a friendly, professional manner on phone and email.
Proficient in Google Workspace and quick to learn new software tools.
Strong organizational skills capable of multitasking and prioritizing effectively.
Ability to stay calm under pressure and creatively resolve problems.
Preferred experience of 3-5 years in administrative roles.
Experience in the restoration industry and working with third-party administrators is advantageous.

Compensation and Benefits

The hourly wage ranges from $20 to $23, depending on candidate experience.

Paid Time Off
Employer-paid Life Insurance
Training and Development opportunities
401(k) matching contributions
Comprehensive Medical, Dental, and Vision insurance plans

Equal Opportunity Employer

The client embraces diversity and inclusion, ensuring fair consideration for all applicants regardless of race, color, religion, gender identity, sexual orientation, or national origin.