Relationship Manager (Client Success Advocate)

Role overview

This opportunity is being handled through a hiring partner, which will oversee applications and the next stages of the process. The employer is seeking a Relationship Manager (Client Success Advocate) in the United States.

The position is centered on managing important enterprise client relationships and serving as the main senior-level contact. You will focus on keeping clients satisfied over the long term, deepening partnerships, and helping customers realize ongoing value from sophisticated technology solutions. In this role, you will work closely with executive stakeholders, balancing client advocacy with the organization’s capabilities so that expectations, trust, and delivery stay aligned. The job combines account ownership with growth-oriented responsibilities, so you’ll need a service-first approach as well as the ability to spot opportunities for expansion. You will partner with delivery, product, and sales teams to support smooth execution and strong outcomes. In a fast-moving, client-driven setting, your work will have a direct impact on retention, revenue growth, and customer success.

Responsibilities

• Take ownership of strategic client accounts and act as the primary executive contact throughout the client journey.
• Maintain strong client satisfaction through consistent communication and early resolution of concerns, needs, and risks.
• Work with delivery and operations groups to support effective implementation and dependable ongoing service.
• Spot and pursue growth opportunities such as renewals, upsells, and broader adoption of solutions.
• Monitor relationship health and look for ways to improve service quality and internal processes.
• When needed, guide or oversee team members who contribute to client account work.
• Advocate for client priorities internally while ensuring proposed solutions fit business goals and organizational strengths.

Requirements

• Bachelor’s degree, or an equivalent mix of education and professional experience; a master’s degree is preferred.
• At least 10 years of experience in client relationship management, account management, or another client-facing discipline.
• A minimum of 2 years in a leadership or people management role.
• Strong experience handling complex enterprise accounts, especially in technology-driven environments.
• Excellent skills in communication, negotiation, presentations, and stakeholder management.
• Ability to approach complex challenges with sound analysis and strong business judgment.
• Proven leadership ability, including the capacity to influence, motivate, and direct teams.
• Experience in mortgage or financial services is advantageous, and exposure to technology solutions is also valuable.

Benefits

• Base pay ranging from USD 112,500 to 137,500 per year, depending on location and experience.
• Eligibility for an annual profit-sharing bonus.
• Medical, dental, and vision insurance coverage.
• Retirement savings support with an employer 401(k) match.
• Paid time off that includes at least 10 vacation days, applicable sick leave, 8 paid holidays, and 2 personal holidays.
• Life insurance plus short-term and long-term disability coverage options.
• An inclusive workplace with equal opportunity employment practices.

Additional information

This role is listed on behalf of a partner organization. The partner company manages the application review and all subsequent hiring steps. Applications are evaluated using an AI-assisted matching process to compare candidates against the role’s core requirements. A shortlist is then shared with the hiring company, which makes the final hiring decisions and handles interviews or assessments. Application data may be processed to evaluate candidacy and shared with the employer under applicable data protection rules. AI tools may also assist with resume review, response analysis, and verification signals, but human judgment remains the basis for final decisions.

Equal opportunity

The employer states that the workplace is inclusive and diverse, with equal opportunity employment practices.