- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 hours ago
- Work mode
- In office
- Education
- MBA or Chartered Accountant or Engineer or Graduate with relevant experience
- Resume
- Required to apply
Where you'll work
Job description
Overview
At ICICI Bank, the Relationship Manager in Business Banking engages with high-value clients, specifically Micro, Small, and Medium Enterprises (MSME) and medium-sized corporates, to deliver comprehensive banking solutions. The role demands collaboration across various teams for prompt client service and focuses on expanding market presence by identifying and cultivating new business prospects. The bank emphasizes a philosophy of customer-centric service under the principle "Fair to Customer, Fair to Bank," aiming to be the preferred financial partner for its clientele.
Core Responsibilities
- Deliver excellent customer service by building strong relationships throughout the customer lifecycle and recommending appropriate financial products.
- Drive growth in deposits and loan portfolios through comprehensive 360-degree banking offerings aligned with customer needs.
- Engage in cross-selling initiatives and collaborate effectively within internal teams to present suitable products.
- Safeguard the quality of the loan portfolio by performing due diligence on business operations and managing overdue accounts.
- Work closely with product specialists, credit, and service teams to provide structured, tailored banking solutions.
- Uphold ICICI Bank's core value of fairness towards customers and the bank in all dealings.
Qualifications and Skills
- Educational background such as MBA, Chartered Accountancy, Engineering degree, or relevant graduates possessing relationship management experience across industries.
- Strong teamwork capability to effectively coordinate with multiple teams for operational support.
- Ability to design and implement strategies for sales and customer relationship management, including sales process optimization.
- Excellent verbal and written communication skills.
- Keen awareness of market trends, customer behavior, and opportunities for strategic partnerships.
Additional Information
ICICI Bank operates under the principle of role and location flexibility, recognizing banking as an essential service. Employees may be assigned different roles or locations as required to fulfill organizational needs. The Retail Banking Group serves a diverse clientele, offering an integrated range of products and digital banking solutions via the ICICI Stack, facilitating comprehensive banking services.