Regional Manager

About the Company

Sparrow is dedicated to building communities where people feel at home. By combining thoughtful design, advanced construction, and hands-on management, the company supports residents in forming real connections, enjoying active lives, and developing a strong sense of belonging.

The Opportunity

This opening is for a Regional Manager who will oversee a portfolio of Active Adult 55+ communities across Austin, San Antonio, and Houston, Texas. The position reports to the VP of Operations and offers the chance to support the company’s mission while guiding a high-performing team.

Note: Although the role is listed in multiple locations, only one person will be hired.

Key Responsibilities

• Direct the regional market by setting strategy and putting programs into action to meet budgeted financial targets, operating goals, resident satisfaction and retention goals, employee engagement measures, and occupancy objectives.
• Recruit, onboard, train, develop, encourage, and lead Sales Specialists and Community Managers.
• Create annual goals and a business plan aligned to company strategy, and prepare budgets for the assigned portfolio.
• Track sales performance, including CRM adoption, closing ratios, and progress toward sales targets and KPIs, while working with Asset Management on pricing and with Marketing on lead generation.
• Set strong standards for day-to-day operations such as resident engagement, reporting, rent collection, renewals, property upkeep, resident issue handling, and activity programming.
• Oversee SOX compliance and ensure adherence to company policies, Fair Housing rules, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other laws and regulations tied to multifamily housing operations.
• Support owner satisfaction by sharing reports and portfolio updates, answering questions and concerns promptly, and using ownership feedback to improve service.
• Monitor market and economic conditions in the assigned areas, communicate trends and risks, and develop long- and short-term business plans that support growth and market presence.
• Protect resident satisfaction and retention by addressing complaints, requests, and questions quickly and taking the right steps to resolve issues.
• Visit every community at least once each month and provide ongoing feedback to the team.

Qualifications

• High school diploma plus at least 7 years of professional management experience, ideally in multifamily housing, Active Adult communities, or hospitality.
• Ability to travel as much as 80% of the time.
• Prior lease-up property experience is preferred.
• Experience using property management systems such as Yardi or RentCafe is preferred.
• Background in maintaining financial records, managing budgets, and preparing financial reporting.
• Strong sales understanding, including familiarity with sales processes and CRM tools.
• Strategic thinker who can turn future possibilities into practical business strategies.
• Servant leadership style.
• Demonstrated ability to hire, develop, motivate, and inspire a team.
• Excellent relationship-building ability.
• Mission-driven mindset with a desire to make a meaningful impact on others’ lives.
• Ability to set and communicate vision in a way that motivates others.
• Comfortable handling conflict constructively.
• Curious, improvement-focused, self-aware, and coachable.
• Strong communication skills and a track record of building collaborative partnerships.
• Proactive, accountable, and solutions-oriented.
• Commitment to continuous improvement.
• Working knowledge of Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and related multifamily housing regulations.
• Must be physically able to access all exterior and interior areas of the property and amenities, and to push, pull, lift, carry, or move up to 20 pounds independently and up to 50 pounds with assistance.

Benefits and Rewards

• Recognized as a Best Place to Work award recipient.
• Competitive bonus potential.
• Generous paid time off.
• Mission-focused culture with meaningful work.
• Comprehensive medical, dental, and vision coverage.
• 401(k) retirement plan with a strong employer match.
• Milestone anniversary rewards such as travel, spa retreats, home down payments, student loan payoffs, sabbaticals, and other perks.

About Sparrow

Established in 2017, Sparrow is a leader in one of the country’s fastest-growing housing segments, focused on Active Adult 55+ communities. The company’s purpose is to create thriving communities that feel like home. With thoughtful design, modern construction, and engaged management, Sparrow helps residents build meaningful relationships and live vibrant lives. The business began in Austin and now has offices in Dallas, Phoenix, and Sarasota, with communities throughout the southern United States.

Equal Opportunity Commitment

Sparrow Partners is an equal opportunity employer. The company values the different backgrounds and perspectives of its employees and is committed to maintaining an inclusive workplace where every person feels supported and differences are respected. Hiring decisions are made without regard to age, race, ancestry, religion, sex, gender identity, sexual orientation, pregnancy, marital status, physical or mental disability, military or veteran status, national origin, or any other protected characteristic.

Additional Information

Candidates are encouraged to apply even if they do not meet every listed qualification, as the company is interested in people who believe in its mission and can contribute in different ways. Unsolicited resumes from third-party recruiters or staffing agencies are not accepted, and attempts by agencies to contact employees for candidate submission will be blocked and reported as spam.

No salary or stipend amount was provided for this role.