Regional Lead

About Wave Gambia

Wave is on a mission to transform Africa into the first cashless continent by overcoming barriers to financial access such as high fees, limited branch infrastructure, and lack of card acceptance. Launched in 2017, Wave has grown rapidly across 9 countries in Sub-Saharan Africa, offering financial services that are fee-free, instantly accessible, and widely accepted, helping millions of users send money and make payments even where utilities and infrastructure are scarce.

Role Overview

We seek a Regional Lead based in Malawi, reporting to the Country Launcher, to manage the agent network acquisition and drive user growth in your designated region. You will lead and coordinate Field Officers and liaise with agent administration teams to meet growth targets, ensuring agent compliance, activation, and optimal performance.

Key Responsibilities

• Oversee the identification and recruitment of new agents in line with agent selection criteria.
• Ensure that all agents have valid contracts, thorough training, and certification including KYC and AML/CTF compliance.
• Manage ongoing agent liquidity monitoring in coordination with Liquidity and Agent Quality teams.
• Monitor agent performance, manage risk, and address emerging issues with field teams.
• Coordinate the closure of agents who do not meet requirements, including recovery of assets and debranding.
• Lead a team that manages promoters tasked with acquiring new users of Wave’s financial products.
• Develop strategies to overcome obstacles to user growth and improve retention of new users.
• Recruit, train, and supervise distribution team members, using data analysis to refine strategies.
• Serve as the primary operational contact for agency networks and users within your region, ensuring excellence in service delivery and policy compliance.

Requirements

• Proficiency in English and a local language spoken in Malawi.
• Bachelor’s degree related to the role.
• Minimum of 5 years of relevant experience managing agent networks or user acquisition in Malawi, including at least 2 years overseeing field teams.
• Experience managing agent activities in rural or upcountry areas within Malawi.
• Previous experience with product launches is a plus.

Preferred Attributes

• Proven track record in customer acquisition strategies for mobile or financial services.
• Strong communication skills with an emphasis on clear, frequent, and effective messaging.
• Attention to detail and commitment to high standards.
• Self-motivated with ability to take ownership of projects and work autonomously.
• Adaptability to changing priorities and high resilience.
• Comfortable with technology including Excel and new software tools.
• Demonstrated teamwork skills and collaborative spirit.

Additional Information

• This position is field-based within Malawi and requires legal authorization to work in the country.
• Employment type is permanent with competitive salary determined transparently.
• Comprehensive health insurance covers the employee and dependents.
• Parental support includes 26 weeks of leave for mothers and 4 weeks for fathers, along with subsidized childcare upon return.
• Airtime reimbursements are provided.
• Lunch and field facilitation costs are covered.

About Our Team

Wave maintains a fast-growing team across multiple African countries and remote locations worldwide, united by a strong commitment to provide affordable financial services. The company promotes autonomy for employees, enabling project ownership from problem definition to solution monitoring. Wave has achieved considerable success with significant investment backing from leading global investors and recognition as a top revenue-generating company in its accelerator cohort.

Equal Opportunity Employer Statement

Wave is dedicated to fostering diversity and inclusivity, creating a welcoming workplace for all employees.