Recovery Agency

About the Company

RAFI SOLUTIONS PVT LTD is an expanding organization that provides dependable recovery support and related services to clients in Nagari and nearby areas. The company values professionalism, honesty, and a client-focused approach, with the aim of helping organizations manage risk and recover outstanding dues efficiently. The work culture encourages teamwork, ethical conduct, steady performance, and opportunities for learning, development, and long-term career stability in a structured environment.

Role Overview

This full-time on-site position is based in Nagari and focuses on managing recovery cases end to end. The role requires interaction with clients and other stakeholders, gathering and validating information, and keeping detailed records of communications and results. The job also involves explaining recovery procedures, following up on pending cases, and working closely with internal teams such as insurance and finance to address issues and close cases effectively.

Key Duties

• Handle recovery cases by coordinating with clients, stakeholders, and other concerned parties.
• Reach out through phone calls or face-to-face discussions to collect information and progress cases.
• Verify case details and maintain clear, accurate records of all interactions and outcomes.
• Explain recovery-related procedures in a professional and respectful manner.
• Work with internal teams, including insurance and finance, to resolve case-related concerns.
• Follow up consistently on pending matters to support timely recovery targets.
• Observe company policies and remain compliant with relevant rules and regulations.
• Take part in training sessions and apply updated practices, documentation standards, and procedures.

Requirements

• Strong interpersonal skills and clear communication ability for dealing with clients, colleagues, and stakeholders.
• Exposure to recovery-related work or understanding of sensitive case handling is preferred.
• Familiarity with insurance processes or related documentation, especially around claims, settlements, or recoveries.
• Ability to support and participate in training on recovery methods, documentation, and compliance.
• Basic computer knowledge, data entry capability, and comfort with maintaining reports and records.
• Good organization, time management, attention to detail, and problem-solving skills.
• Experience in recovery, collections, customer service, or financial services will be an added advantage.
• Minimum qualification: high school diploma or equivalent; additional education in business, finance, or social work is beneficial.

Additional Information

This role requires a professional demeanor, transparent communication, regular follow-up, and a steady focus on meeting recovery goals while handling cases with care and integrity.