Receptionist - Urology Team

Role Overview

We are seeking a proactive and personable receptionist to join our Urology department, providing a welcoming experience to patients and visitors at our busy clinics. The role involves managing telephone inquiries alongside offering essential administrative support to our nursing staff. A strong commitment to patient-centered service and excellent interpersonal skills are necessary.

Key Duties

• Deliver an effective front-desk service including face-to-face and telephone interactions to facilitate smooth patient flow.
• Register incoming patients, ensuring accurate entry of demographic and episode data using patient administration systems.
• Utilize Trust IT applications to support patient pathways, including maintaining accurate logs of admissions, transfers, and discharges.
• Coordinate outpatient appointments and, where required, arrange ambulance transport for patients.
• Respond promptly and efficiently to queries from patients, relatives, and the multi-disciplinary team via telephone or in person to ensure quality information sharing.
• Manage administrative responsibilities such as typing, filing, copying, fault reporting, and scheduling follow-up appointments, ensuring continuity of clinical services.
• Ensure all patient discharges are recorded accurately and timely on relevant systems daily.
• Provide clerical assistance to senior nursing and clinical staff including the Sister, Nurse-in-Charge, and Senior Clinician.
• Order and maintain ward supplies following Trust policies.

Additional Information

This appointment is on a fixed term basis for 12 months. The closing date for applications is 16 July 2026, with interviews scheduled for 30 July 2026.

The Trust emphasizes compassionate, open, and excellent care, embedding these values into all operational aspects. We are dedicated to supporting our communities, employees, and patients in promoting overall health and wellbeing.

Benefits and Development

• Opportunities for both professional and leadership growth.
• Continuous support throughout recruitment and post-joining period.
• Comprehensive staff benefits including employee assistance programs, discounted gym memberships, onsite fitness classes, and car schemes.

Trust Highlights

• Average of 4,810 outpatient appointments handled daily.
• Fourth busiest trauma and orthopaedic outpatient department in England with approximately 2,077 weekly appointments.
• Daily average of 1,115 patients attending A&E across the network, ranking third nationally.
• Hospitals admit roughly 195 emergency patients each day.
• Performed nearly 33,700 planned surgeries last year within 57 operating theatres, one of only seven Trusts nationally with over 50 theatres.
• More than 140 elective procedures are conducted daily.
• Active involvement in clinical trials and research offering diverse opportunities for staff.

Contact Information

For informal inquiries or to arrange a visit, please reach out to Clare Donovan, Deputy General Manager, via email or telephone.