Receptionist - MBC Heidelberg

About the Role

The Florey is hiring a polished, calm, and service-oriented Receptionist to join its Melbourne Brain Centre team in Heidelberg. This role sits within a combined health and research setting that supports advanced clinical research programs run by The Florey and its partners. As the first person visitors meet, you will help create a welcoming front-of-house experience for researchers, participants, patients, and staff while also assisting with administration and facilities coordination.

Role Details

• Full-time, fixed-term engagement for 12 months.
• Location: Melbourne Brain Centre, Heidelberg, Victoria.
• Annual full-time equivalent salary range: $75,139 to $86,313.
• Includes superannuation up to 17% and access to salary packaging.

Key Responsibilities

This position combines reception, administrative support, and basic facilities coordination across a busy health and research environment.

Front Desk and Reception

• Welcome visitors from clinical, radiology, and research areas and direct them as needed.
• Handle enquiries received by phone, email, and in person in a professional manner.
• Manage visitor sign-in processes and resolve any issues with the system.
• Arrange delivery, courier, and internal mail distribution activities.
• Keep reception resources, directories, and communication materials current and well organised.
• Assist with clinic room reservations, parking access, and general front-desk questions.
• Provide broader administrative assistance across the organisation when required.

Facilities Support

• Help maintain clinical spaces and support day-to-day building upkeep, including liaison with contractors.
• Coordinate inventory checks and support asset maintenance or calibration activities.
• Assist with mail, couriers, and deliveries.
• Support building access requests.
• Help with workspace setup, audits, and upkeep of shared areas.

Operational and Safety Support

• Assist with building notices and operational communications.
• Provide support during emergencies, including evacuation procedures if required.
• Follow occupational health and safety requirements and help maintain a safe workplace.

About You

You will be well suited to this position if you bring strong reception skills, a professional manner, and the ability to stay organised in a varied environment.

Essential Experience and Capabilities

• Previous experience in a receptionist or customer-facing role.
• Strong focus on service and clear, professional communication.
• Confidence using Microsoft Office and adapting to new systems.
• Well-developed organisational ability and comfort managing competing priorities.
• Capacity to work independently and use initiative.

Desirable Experience

• Background in healthcare, research, or medical settings, especially in patient-facing, clinical administration, or radiology administration roles.
• Exposure to switchboard systems.
• Experience with visitor management, booking, or clinical administration platforms.

Personal Attributes

• Friendly, approachable, and professional approach.
• Strong interpersonal and problem-solving skills.
• High attention to detail and good time management.

Application Requirements

Applicants should submit a cover letter explaining their interest and relevant experience, along with a resume. There is no need to separately address the selection criteria listed in the position description.

Additional Information

• Applications close on Wednesday, 8 July 2026.
• Visa sponsorship is not available for this role.
• Applicants must already have valid work rights in Australia.
• The preferred candidate will be asked to agree to a police check.

Why Join The Florey

• Be part of a respected research organisation working to improve health outcomes.
• Join a collaborative, supportive, and inclusive team.
• Access opportunities for professional development and payroll training.
• Contribute to meaningful work that supports innovation and excellence across the institute.

Working at The Florey

The Florey has a 50-year history and is the largest brain research centre in the Southern Hemisphere. Its teams work across a wide range of neurological and psychiatric conditions. The institute is known for groundbreaking research and attracts highly capable people who are passionate about improving lives through brain and mental health research. It offers a dynamic workplace with a strong commitment to diversity, inclusion, and creating an environment where employees can thrive and make a positive impact locally and globally.

Contact

For enquiries, please contact the People and Culture Team at [email protected].