Receptionist cum Telecaller

Job Overview

This full-time position combines front desk reception duties with telecalling responsibilities. The ideal candidate will efficiently manage visitor interactions and telephone communications, ensuring a professional and organized workplace.

Key Duties

• Welcome and assist visitors courteously and professionally.
• Handle incoming phone calls, directing them to appropriate departments promptly.
• Keep records of visitors and manage appointment schedules accurately.
• Perform basic administrative functions such as filing, data entry, and managing emails.
• Maintain a tidy and orderly reception area.
• Conduct outbound calls to potential and existing customers to promote services.
• Respond to inbound inquiries by providing precise information regarding products or services.
• Follow up on leads, manage call databases, and contribute to sales and marketing activities.
• Record call details meticulously and prepare daily summaries.

Qualifications and Skills

• Previous experience in roles such as receptionist, telecaller, or customer support is advantageous.
• Strong communication skills, both verbal and written.
• Fundamental computer proficiency, including MS Office and email management.
• Excellent interpersonal skills with a customer-focused approach.
• Ability to multitask effectively and perform under pressure.
• Skills in communication, persuasion, time management, and attention to detail.
• Maintaining a professional appearance and demeanor is essential.