Public Relations & Customer Relations Officer

About Imani Health

Imani Health is a digital healthcare platform focused on enhancing access to medical services via telehealth, hospital management systems, electronic medical records, pharmacy support, healthcare bookings, and community outreach initiatives.

Role Overview

We seek a Public Relations & Customer Relations Officer to uphold and manage our brand's reputation, oversee social media channels, handle customer inquiries, and foster user interaction through internal and authorized external platforms.

Key Duties

• Represent Imani Health professionally in both online and physical environments.
• Manage communications on social media including content posting and engagement.
• Respond timely and courteously to customer questions and concerns.
• Support customer onboarding processes and address their feedback via internal systems.
• Contribute to brand visibility at events and outreach programs when required.

Qualifications and Experience

• Strong communication and interpersonal skills.
• Background in public relations, customer service, social media management, marketing, or community engagement.
• Ability to craft clear messaging including captions, emails, and customer replies.
• Comfortable with social media platforms and digital tools.
• Professional and patient demeanor when interacting with customers.
• Competence in managing complaints calmly and escalating issues appropriately.
• Organizational abilities and attention to detail.
• Technically adept and open to mastering Imani Health’s internal systems.
• Experience in healthcare, health technology, customer support, or community outreach is advantageous.
• Understanding of confidentiality principles, especially involving health data.

Desirable Skills

• Basic skills in content creation.
• Familiarity with Canva, CapCut, or simple video editing software.
• Experience with customer support or CRM tools.
• Clear English communication; knowledge of Hausa, Yoruba, Igbo, or other Nigerian languages is a plus.
• Comfort with public speaking and event participation.
• Basic awareness of digital healthcare, telehealth, or hospital information systems.

Performance Metrics

• Prompt and professional handling of customer inquiries.
• Regular and engaging social media activity.
• Enhanced customer satisfaction and effective management of feedback.
• Accurate documentation of customer insights and issues.
• Positive public representation of the company.
• Efficient assistance during company events, campaigns, and outreach.
• Growth in online engagement, enquiries, and customer confidence.

Benefits

• Opportunity to contribute to a dynamic digital healthcare organization.
• Coverage of transportation costs for authorized company events and field tasks.
• Exposure to healthcare technology, telehealth, and customer relations sectors.
• Professional development in digital marketing, communications, and customer relations.
• A supportive team culture offering potential growth with company expansion.