Project Manager

About the Role

The Project Manager will lead customer implementation initiatives deploying Arcos software solutions, ensuring alignment with customer business goals, operational needs, and the agreed-upon scope, timelines, budget, and quality standards. This position oversees the comprehensive project lifecycle, including discovery, planning, requirements coordination, solution configuration, integration, data migration, testing, user acceptance, go-live readiness, stabilization, and eventual transition to support.

Acting as the primary liaison between customer stakeholders and internal teams such as Professional Services, Product, Engineering, Support, and Sales, the Technical Project Manager translates client requirements into actionable technical plans, manages risks and dependencies, and maintains clear communication to guarantee successful project delivery and sustained customer adoption.

Responsibilities

• Lead project teams utilizing Arcos' standardized project management methodologies.
• Develop essential project documentation including charters, scopes of work, budgets, work plans, risk and communication logs, status reports, change requests, and other deliverables.
• Ensure customer contract compliance with defined scopes of work.
• Serve as the authority on PMO standards, governance, and project delivery tools.
• Be the sole contact point for all project-related concerns and correspondence.
• Collaborate with sales personnel to evaluate new projects, identify stakeholders, scope complexities, technical dependencies, and special requirements.
• Manage multiple concurrent medium-scale implementations or two to three large projects simultaneously.
• Direct and coordinate team activities to keep projects on schedule and within budget.
• Prepare and review various status reports and adjust schedules or plans when necessary.
• Coordinate regularly with Engineering to finalize development requirements and ensure timelines are met.
• Monitor financial health and progress of projects; implement corrective actions if budget deviations occur.
• Act as the bridge between customers and internal teams to translate desired outcomes into clear project plans, risk mitigation, and delivery decisions.
• Partner with technical teams to validate configurations, integrations, reporting, security, data migration, testing, and readiness checkpoints; identify and resolve delivery risks promptly.
• Utilize and develop AI-driven tools and automation to streamline meeting summaries, documentation, reporting, analysis, knowledge sharing, training, and project workflows.
• Create executive-level communications linking technical progress with business value, adoption, budget status, risk management, and measurable success.
• Promote continuous improvement by identifying reusable templates, automation patterns, packaged services, process enhancements, and delivery playbooks.
• Perform additional duties as directed.

Qualifications & Requirements

• Bachelor's degree from an accredited institution or comparable expertise and experience.
• Minimum of four years relevant experience, including management; five or more years leading multiple large projects preferred.
• In-depth hands-on experience with product or software implementations.
• Formal project management training preferred, such as a Project Management Professional (PMP) certification.
• Experience within business units, demonstrating commitment to solving business challenges.
• Technical leadership experience in dynamic, high-tech environments.
• Excellent analytical, verbal, written, and facilitation skills.
• Strong grasp of consulting and SaaS business concepts, processes, and operations.
• Ability to interpret various business documents, technical procedures, and reference materials.
• Proven strategic thinking and leadership capabilities with strong relationship management skills.
• Leadership experience managing multidisciplinary, high-performing teams.
• Track record of introducing and implementing new technologies and work process improvements.
• History of collaborating with customers on complex, large-scale business solutions.
• Ability to understand and interpret technical instructions presented in diverse formats.
• Demonstrated success leading SaaS deployments from initial discovery through post-launch optimization.
• Skill at translating intricate technical details into business and executive-level communications, and refining business needs into actionable project requirements.
• Experience leveraging AI, automation, and Power BI to enhance productivity, quality, scalability, and customer outcomes.
• Comfortable with Microsoft 365, Copilot, AI-enabled productivity tools, Salesforce, collaboration platforms, and project management systems to ensure transparency and consistent delivery.

Benefits

The company provides benefits exceeding mandatory requirements, including Major Medical Expenses Insurance, Life and Health Insurance, monthly food vouchers, and a savings plan to support both personal well-being and financial security.

Additional Information

This is a fully remote position; however, candidates must be located within Mexico.