Project Coordinator

About the Role

The Project Coordinator position entails a pivotal responsibility in the successful execution of client engagements by deeply understanding and configuring a SaaS platform tailored to client specifications. The role is primarily non-technical and centers on coordinating teams and managing client requests efficiently within the platform's functional use.

Key Responsibilities

• Customize platform settings to align with client expectations ensuring accuracy and quality.
• Monitor project milestones and collaborate with internal teams such as Sales, Operations, Product, and Technology to keep projects on track.
• Organize and handle tickets and client inquiries systematically, analyzing requirements to recommend effective solutions and ensuring completion of requests.
• Create and maintain clear documentation to aid users and internal teams, and contribute to ongoing process enhancements.
• Engage with clients during implementation, including conducting training sessions to facilitate platform adoption.

Requirements

• Early-career professionals keen on growth within a SaaS environment with enthusiasm for digital products.
• Proactive, organized, and able to handle multiple priorities while maintaining a solutions-focused approach.
• Effective communication abilities in both verbal and written forms to clearly explain concepts to diverse audiences.
• Proficiency in Microsoft Office tools including Excel, PowerPoint, and Word with a quick learning aptitude for new technologies.
• Fluency in both French and English (spoken and written) is mandatory.
• Previous experience with project coordination, SaaS, digital platforms, or ticketing/CRM systems such as Salesforce, HubSpot, or Dynamics is advantageous but not essential.

Compensation and Benefits

• Comprehensive health and dental insurance coverage.
• Starting vacation entitlement of three weeks plus wellness days and an annual day dedicated for personal or community giving.
• Company-wide year-end shutdown to promote rest and recharge.
• Access to LinkedIn Learning for professional growth and skill development.
• Integrated mental health and wellbeing support.

Additional Information

Veriforce Canada encourages applications from individuals with transferable skills and a growth mindset. The recruitment process includes initial screening, followed by interviews conducted via Microsoft Teams and with relevant stakeholders. Reasonable adjustments in the hiring process can be accommodated upon request. As an equal-opportunity employer, the company fosters diversity and inclusivity, prohibiting discrimination based on identity, race, disability, or other personal attributes.