Product Support Consultant – Measurement

Overview

Google is seeking a Product Support Consultant specialized in Measurement to join its customer experience team. This role involves acting as a key problem solver for Google’s advertising products, providing expert technical support, and collaborating with internal teams to enhance product features. Candidates have the option to choose their preferred work location between Gurugram, Haryana and Hyderabad, Telangana, India.

Minimum Qualifications

• Bachelor’s degree or an equivalent level of practical experience.
• A minimum of 5 years experience in measurement troubleshooting, implementation, or enforcement roles.

Preferred Qualifications

• Proven background in online advertising within customer-facing positions using platforms like Google Analytics, Google Ads suite, YouTube, or similar ad systems.
• Experience managing accounts or campaigns, technical troubleshooting, and customer support reinforced by strong communication and stakeholder relationship skills.
• Proficiency with SQL database querying and scripting languages such as PHP or Python.
• Familiarity with Google Analytics 4, Google Tag Manager, Google Ads, and other online advertising measurement tools, along with knowledge of the media landscape.
• Solid understanding of internet technologies, including JavaScript and HTML.

Role Description

In this position, you will engage with businesses of varying scales to help them maximize growth through Google's advertising solutions. You will demonstrate ownership and agility, identify innovative approaches to support customers effectively, and contribute strategically to Google's advertising future in the AI era. Your responsibilities include building trusted relationships with advertisers, sales teams, agencies, and partners, guiding them in overcoming technical challenges and optimizing campaign performance.

Key Responsibilities

• Deliver exceptional customer service throughout the client journey by diagnosing and resolving issues related to Google's advertising products.
• Provide valuable feedback to product management, engineering, and business solution teams to help evolve product features based on partner input.
• Collaborate across cross-functional groups to identify and act on trends in measurement tools and emerging opportunities.
• Handle complex technical troubleshooting and address user escalations with deep product knowledge.
• Develop diagnostic tools and automation for improved issue resolution, working independently or alongside engineering teams.
• Acquire expertise in AI-powered advertising products supporting Measurement.

Additional Information

The core work schedule aligns with standard business hours; however, to meet critical customer needs globally, occasional rotational shifts may be required. Google supports employees working non-standard hours to maintain their well-being.

Google is an equal opportunity employer committed to diversity and inclusion. All qualified candidates will receive consideration without regard to race, color, ancestry, religion, gender, sexual orientation, age, disability, or other protected factors. Accommodations for applicants with disabilities are available upon request.