Product Operations Manager

About Sephora

At Sephora, we believe beauty is about connection, empowerment, and celebrating individuality. We foster an environment where everyone feels seen, valued, and empowered. Our mission is to connect deeply, embrace diversity and inclusivity, unlock potential, and make a positive impact daily. Join us and be part of something beautiful.

Your Role

As a Product Operations Manager, you will be a key strategic operator and systems thinker within Sephora's digital product ecosystem. Your contributions will shape the beauty industry by designing, managing, and continuously enhancing the operational model that empowers Product Management and UX teams. You will lead a passionate team dedicated to delivering modern, scalable, and inclusive digital experiences across web, mobile, and in-store platforms.

What You'll Do

• Oversee the Product & UX Operating Model, ensuring clarity, consistency, and scalability in product development processes. This includes managing operating rhythms, workflows, governance, standardized documentation, release processes, onboarding, training, and communications.
• Lead AI-Enabled Process Improvements by identifying and implementing AI tools and practices to minimize manual tasks, enhance information quality, boost team productivity, and support faster, more informed product and operational decisions, while upholding trust, governance, and compliance.
• Manage Systems of Record, including platforms like SharePoint, Teams, Confluence, and JIRA integrations, to ensure information is easily accessible, up-to-date, and reliable for all teams.
• Drive Cross-Functional Adoption by communicating, documenting, and reinforcing standardized operational practices across Product, UX, Engineering, Program Management, Finance, Business, and Governance teams through practical guidance and support.
• Act as a Connective Tissue Across Teams, serving as a crucial alignment partner by clearly articulating intent, value, and impact to foster shared understanding and encourage the adoption of operational enhancements.
• Strengthen Team Culture by championing an inclusive environment through well-designed onboarding, training programs, shared rituals, and recognition initiatives.

What You'll Bring

• Possess 6-8 years of operational experience, with a strong background in Product Operations, Business Operations, Program Management, or similar roles, preferably supporting Product, UX, or Engineering teams in a product-centric organization.
• Demonstrate AI Fluency with Sound Judgment, showcasing the ability to responsibly leverage AI tools to improve productivity, enhance synthesis and decision-making, streamline workflows, and achieve superior business outcomes.
• Exhibit Systems Thinking & Cross-Functional Influence, with a strong understanding of end-to-end processes and the ability to align diverse teams on clear operating practices through credibility, clarity, and persuasive communication, even without formal authority.
• Maintain an Outcome-Oriented Mindset, capable of defining success metrics, executing towards desired results, and measuring the impact of operational improvements using both qualitative and quantitative data.
• Possess Strong Communication Skills, being a relationship-focused communicator who builds trust across teams and effectively engages both technical and business stakeholders.
• Hold a Bachelor's Degree or equivalent professional experience.

What You’ll Get

The annual base salary range for this position is $121,320.00 - $149,800.00. The actual salary offered will depend on various factors including qualifications, experience, skills, education, certifications, business needs, and location. Employees may also be eligible for bonuses. This role will be posted for a minimum of five days.

• Caring Community: Collaborate with passionate teammates dedicated to innovation and advancing the industry together.
• Fulfilling Path: Embark on a career transformation with opportunities designed to challenge, develop, and expand your skills.
• Meaningful Work: Make a tangible impact on the beauty industry and witness the positive changes you contribute to.

Rewards As Unique As You

Some benefits are subject to eligibility requirements and may vary based on job classification and tenure.

• Health: Comprehensive medical, dental, and vision coverage, along with fully covered disability and life insurance.
• Wealth: A competitive 401k plan with a 4% match, Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and a Student Debt Retirement plan that matches student loan payments to the 401k match.
• Balance: Achieve your ideal work-life integration with flexible work arrangements, Paid Time Off (PTO), and protected leave options.
• Growth: Access continuous career development through training, development programs, and tuition reimbursement.
• Perks: Enjoy a 30% discount on merchandise and services, opportunities for free products, and exclusive discounts on LVMH brand products.
• Support: Benefit from free mental health and financial coaching resources available 24/7, along with volunteer and donation matching programs.

Equal Opportunity Employer

Sephora is committed to fostering a diverse and inclusive workplace. We consider all applicants without regard to sex, pregnancy, race, color, national origin, gender identity and expression, age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Reasonable accommodations are provided for applicants with disabilities. Sephora considers all qualified applicants, including those with arrest and conviction records, in accordance with applicable laws such as the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.