Product Manager – Conversational Messaging & AI Services

Company Overview

Nextwo, a subsidiary of T2, was established with the vision to leverage exceptional tech talent from Jordan and Egypt to bolster Saudi Arabia's expanding digital economy. Initially focusing on staffing, the company has broadened its services to include human capital and technical manpower across diverse sectors like SAP, Oracle, AI/ML, Cloud Architecture, Software Development, UI/UX, Fintech, and Finance. Operating widely in Saudi Arabia, Jordan, and Egypt, Nextwo offers Offshore Development Centers, hybrid work models, onsite placements, and managed service solutions. The firm takes pride in its impressive 90%+ talent retention and 60% cost savings for clients, emphasizing quality and long-lasting partnerships.

Role Overview

This role entails serving as a business-driven Product Manager tasked with advancing conversational messaging and AI-driven services. The incumbent will identify market gaps, analyze customer segments, craft commercial strategies, and oversee vital relations with messaging platform partners and regulatory bodies.

Responsibilities and Skills

• Understand and navigate the landscape of conversational messaging, including various channels, business models, and ecosystem stakeholders.
• Perform detailed market segmentation to detect underserved customer groups and thoroughly comprehend their challenges and needs.
• Translate identified business demands into specific conversational use cases, establishing clear product objectives.
• Develop compelling value propositions and execute go-to-market plans, including positioning, pricing, and packaging tailored for business-to-business markets.
• Manage partnerships with messaging platform providers and engage with regulators ensuring alignment between business ambitions and compliance requirements.

Additional Desired Skills

• Experience or familiarity with conversational AI technologies and chatbot automation workflows.
• Technical insight into messaging APIs and platform functionalities.
• Competence in KPI formulation and data-driven product decision-making.