Product Delivery & Operations Lead

Role overview

Scale’s Global Public Sector group is growing quickly and focuses on applying AI to high-impact public sector problems worldwide. The team’s work includes creating tailored AI products for governments and large public institutions, producing high-quality training data for custom large language models, and delivering AI advisory and upskilling support that broadens adoption and impact.

As the Product Delivery & Operations Lead based in Doha, you will serve as the operational backbone for a strategically important region. Your job will be to design, build, and run the systems that support rapid growth and reliable delivery. The position sits at the intersection of product, people, and process, and calls for someone who can think like a founder, structure work like a systems architect, and execute with the discipline of a product manager.

What you will do

• Act as the main link between Engineering, Product, and Design, helping teams stay aligned on priorities, decisions, and project direction.
• Own internal knowledge systems and productivity tooling, with Notion as a core platform for documentation, trackers, decision records, and team-wide knowledge management.
• Create and maintain operational systems for project tracking, staffing coordination, and performance reporting.
• Work with Finance and Legal to simplify procurement, budgeting, and contract workflows, while also supporting revenue recognition tracking and monitoring project spend.
• Develop and roll out processes that improve speed, quality, and predictability in product delivery and data delivery work.
• Support technical leadership by anticipating needs, preparing materials, and communicating priorities both internally and externally.
• Drive internal enablement and learning efforts that strengthen the team’s product development capabilities over time.

Candidate profile

The ideal candidate brings at least 5 years of experience in product, strategy, or business operations, preferably from a fast-growing technology company or a leading consulting or finance firm. You should be comfortable building scalable operating systems for technical teams and be highly analytical, able to work from first principles, dig into data, and iterate quickly to improve results. Strong hands-on experience with Notion and related tools such as Asana, Airtable, Coda, and Slack integrations is important. Experience working in or with the Middle East and familiarity with the region’s business and regulatory environment would be an advantage. English fluency is required, and Arabic proficiency is a strong plus.

Additional information

There is a 90-day waiting period before a candidate can be reconsidered for the same role. This policy is intended to support a fair and thorough review process for all applicants.

About the company

Scale’s mission is to build dependable AI systems for the world’s most important decisions. Its offerings include high-quality data solutions and full-stack technology that support leading model developers as well as enterprises and governments building, deploying, and overseeing AI applications with real-world impact. The company works with organizations such as Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force.

Equal opportunity and accommodations

Scale describes itself as an inclusive, equal opportunity employer. It provides equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, or veteran status. The company also states that it will work with applicants who need reasonable accommodations for physical or mental disabilities during the application or recruiting process. Applicants needing assistance may contact accommodations@scale.com. Additional rights information is referenced through the United States Department of Labor's Know Your Rights poster.

Privacy and data use

The company notes that it collects, retains, and uses personal data for legitimate business purposes such as communicating about relevant opportunities and sharing information with affiliates. It states that it limits collection to data considered appropriate and necessary for applicant management, service delivery, and legal compliance, and that application-related information is handled according to internal privacy policies and programs.

Compliance note

The employer states that it complies with the United States Department of Labor's Pay Transparency provision.