Product & Customer Research Lead

Company Overview

Veraclins Tech Solutions is a senior engineering studio headquartered in Abuja. It creates production-ready software for local and international teams, spanning commerce, product and platform engineering, and applied AI. The company emphasizes measurable outcomes, sets performance targets before work begins, and only ships once those targets are achieved. Its work includes commerce and growth engineering for e-commerce brands, enterprise product and platform solutions, and carefully evaluated applied AI products. The team follows a senior-only delivery model with one engineer assigned to each stream, serves both USD-billed clients and Nigerian businesses, and also builds its own offerings such as Pitch Prophet, Edulinks.ng, NairaBiz, and an SME pipeline.

Role Summary

The Product & Customer Research Lead will work full time in a hybrid arrangement from Abuja, with some flexibility to work remotely from home. The role focuses on understanding customer needs, validating product concepts, and helping shape product direction through both qualitative and quantitative research. This person will convert customer feedback and market insights into practical product decisions and will support teams in defining measurable results for new and existing products.

Core Duties

• Plan and run research initiatives that combine qualitative and quantitative methods to uncover customer needs and product opportunities.
• Create research plans, conduct interviews and surveys, and evaluate product usage data.
• Turn research findings into clear recommendations that can guide product decisions and roadmaps.
• Work closely with product, design, and engineering teams to align on findings and next steps.
• Translate customer input and market observations into product requirements, scope decisions, and feature priorities.
• Help define measurable success outcomes for new features and existing products.
• Maintain a well-organized repository of customer insights and research outputs.
• Share findings with stakeholders and contribute to better research practices and processes over time.

Qualifications and Experience

• Strong background in product discovery and customer research, including interviews, surveys, usability testing, and insight synthesis.
• Comfort with data analysis, including quantitative review, funnel and cohort analysis, and basic use of analytics tools or spreadsheets.
• Ability to collaborate effectively with stakeholders through clear writing, strong verbal communication, workshop facilitation, and cross-team alignment.
• Experience creating structured research plans, concise reports, and organized insight repositories.
• Product-oriented mindset with the ability to convert customer needs into requirements, define metrics for success, and prioritize features.
• A bachelor’s degree in a relevant discipline such as Psychology, Social Sciences, Business, or Human-Computer Interaction, or equivalent practical experience.
• Experience in B2B SaaS, e-commerce, or applied AI products is an added advantage.
• Ability to work independently in a senior, results-driven environment and operate effectively in a hybrid Abuja-based setup.

Additional Information

The role is based in Abuja, Federal Capital Territory, Nigeria. The company’s operating approach is highly outcome-focused, with upfront agreement on measurable metrics and delivery tied to those outcomes. The team structure is senior-led, and the environment is designed for independent ownership and cross-functional collaboration.