Principal Workflow Architect - ServiceNow Platform (Integration & Data)

Company Overview

Founded in 2004 in San Diego, California by visionary engineer Fred Luddy, ServiceNow has grown into a global leader in intelligent cloud-based technology. Serving over 8,100 clients including 85% of the Fortune 500®, the company provides a platform that integrates people, systems, and workflows to enable organizations to work smarter, faster, and more efficiently. Joining ServiceNow means contributing to the mission of making the world work better for everyone.

Role Summary

The Expert Services Team within the Customer Excellence Group (CEG) is dedicated to assisting customers in achieving their business goals through expert implementation and advisory services. Within this team, the Platform practice collaborates with diverse business functions such as Finance, Procurement, IT, and HR across global clients. As a Principal Workflow Architect, you will serve as both an architect and trusted advisor, designing and configuring complex solutions that drive customer success and optimize productivity using core ServiceNow capabilities in a product-agnostic manner.

Key Responsibilities

• Partner with customers to maximize their ServiceNow investment benefits.
• Serve as the main technical contact for projects, representing the development team and ensuring top-quality solution delivery.
• Facilitate customer workshops focused on architecture (cloud and on-premise), system design, and integration strategies.
• Develop detailed technical architectures aligned with client business requirements and technological contexts.
• Guide customers in articulating business and technical requirements using Agile approaches and map them to product capabilities.
• Design innovative implementation solutions emphasizing manageability, performance, upgrade ease, user experience, and security best practices.
• Perform hands-on development leveraging the full spectrum of ServiceNow technologies, including Flow Designer, REST APIs, JavaScript, HTML, CSS, Single Sign-On, Domain Separation, Mid-Servers, and more.
• Act as a technical escalation point to resolve critical challenges and improve operational efficiencies.
• Contribute to ongoing enhancement of ServiceNow leading practices.
• Mentor and develop skills of ServiceNow team members and partner ecosystem participants.
• Collaborate with pre-sales to scope complex service engagements involving intricate integrations focused on security and infrastructure architecture.
• Exhibit thought leadership through webinars, white papers, and active community involvement with emphasis on Low Code development.
• Engage with ServiceNow product teams providing feedback on features, capabilities, and best practice adoption.
• Be prepared to travel within Middle East and Africa regions as required by customer and project needs.

Required Qualifications

• Experience in integrating AI technologies into workflows, decision-making, or problem-solving, utilizing AI-driven tools and insights.
• Proven consulting expertise within enterprise environments with the capability to influence technical and architectural decisions.
• Background in defining and implementing future-state workflows considering people, process, and technology aspects.
• Understanding of on-premise self-hosted environments and architectural considerations.
• Familiarity or willingness to deepen knowledge in SaaS and on-premise technologies such as XML, HTML, Angular, JavaScript, relational databases, LDAP, SAML/SSO, REST, SOAP, GraphQL, web services, Linux, database servers, and load balancers.
• Experience or readiness to grow expertise with ServiceNow NowAssist products.
• Strong communication and presentation capabilities.
• Ability to advise on product strategies aligned with business priorities.
• Excellent interpersonal skills with a customer-oriented approach and experience working with diverse teams.
• Fluency in both Arabic and English languages is mandatory.

Additional Information

Work Flexibility

ServiceNow embraces flexible work styles including remote and distributed working models, assigning work personas based on job nature.

Equal Opportunity

The company is committed to equal employment opportunity regardless of race, gender, religion, orientation, nationality, age, disability, or any protected status. Applicants with legal histories are considered in compliance with laws.

Accommodations

To ensure an inclusive recruitment process, candidates needing accommodations or alternative application methods can request assistance by contacting the company recruitment team.

Compliance & Export Controls

Employment may be contingent upon obtaining necessary export control approvals for roles involving access to regulated technology under export laws.