Principal Chief Operating Officer

Position Overview

The Sonrisa Group is hiring a Principal Chief Operating Officer to lead the operational and financial results of its expanding multi-state dental organization based in Chicago, Illinois. Reporting to the Founder and CEO, this executive will own day-to-day operations, drive strategic execution, strengthen profitability, and bring consistency across all affiliated companies.

This role calls for a disciplined, outcome-focused leader who has a strong record of improving financial performance, streamlining operations, building leadership capability, and delivering growth while preserving a culture of accountability, professionalism, and outstanding patient care.

Key Responsibilities

• Direct the operational and financial performance of every company within The Sonrisa Group.
• Create and execute operating plans that increase profitability, improve efficiency, and raise overall organizational performance.
• Set, track, and manage KPIs, budgets, and financial measures to maintain accountability throughout the business.
• Work closely with the CEO on strategic initiatives, acquisitions, integrations, and expansion plans.
• Lead regional leadership teams and oversee office operations, human resources, revenue cycle activities, procurement, facilities, and administrative support functions.
• Raise productivity, control costs, enhance patient experience, and standardize operations through repeatable processes and continuous improvement.
• Hire, coach, and develop strong leaders while supporting a culture built on accountability, collaboration, and professional growth.
• Maintain compliance with regulatory requirements, operational standards, and internal company policies.

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, Finance, or a closely related discipline; an MBA is preferred.
• At least 10 years of executive-level leadership experience in a multi-site healthcare or service environment, with dental or DSO experience considered an advantage.
• Proven track record of owning P&L responsibility, budgets, operational results, and organizational growth.
• Strong financial expertise with hands-on experience in forecasting, budgeting, cost control, and performance management.
• Ability to guide cross-functional teams, deploy scalable systems, and navigate organizational change effectively.
• Excellent communication, leadership, and decision-making abilities.

Core Competencies

• Financial and operational discipline
• Strategic planning and execution
• Budget ownership and P&L oversight
• Operational efficiency and process improvement
• Accountability and performance management
• Leadership development
• Data-based decision-making
• Change leadership
• Stakeholder and relationship management
• Commitment to excellence in operations and patient care

About the Role

The Sonrisa Group is looking for an executive who pairs strategic thinking with disciplined execution—someone capable of building scalable systems, improving financial outcomes, and guiding a growing organization with integrity, accountability, and a strong focus on operational excellence.