Pre-Approval Specialist

About the Company

Join a forward-thinking financial services and national bank company dedicated to revolutionizing personal finance through innovative mobile-first technology. We serve millions of members aiming to achieve their financial goals while fostering a workplace culture grounded in impactful work and strong core values.

Role Overview

The Pre-Approval Specialist ensures exemplary customer service and file accuracy while adhering to service level agreements by managing borrower document processing. This role involves acquiring and authenticating essential borrower documentation required for underwriting loan approvals, liaising directly with borrowers, third-party vendors, and loan officers.

Key Responsibilities

• Engage borrowers and external vendors to collect and assess required documentation such as income proofs, employment verification, tax transcripts, financial and bank statements, and update FHA/VA case numbers as required.
• Confirm completion and return of vendor orders and properly record received invoices.
• Ensure completeness and accuracy of all documentation prior to underwriting submission.
• Deliver a thoroughly documented loan file ready for initial underwriting review.
• Complete necessary loan submission checklists.
• Manage workload efficiently, adhering to given turnaround times.
• Maintain detailed records of all loan application communications within the conversation log.
• Perform additional related duties as assigned.

Requirements

• At least one year of mortgage industry experience.
• Competency in income calculation and credit report evaluation.
• Strong interpersonal skills to effectively communicate with borrowers.
• Familiarity with mortgage lending guidelines.
• Proficient in mathematical and analytical reasoning.
• Excellent written and verbal communication abilities.
• Capability to prioritize tasks and meet strict deadlines.
• Availability for flexible working hours and potential overtime.
• Experience with Microsoft Windows suite and Google Docs, Sheets, and related tools.
• Possession of a High School Diploma or GED.
• Mortgage-specific experience is highly preferred.

Compensation and Benefits

The salary range for this position is competitive and will be determined based on the candidate's experience, skills, and location. Comprehensive benefits packages are offered to employees.

Additional Information

We are committed to equal employment opportunities regardless of race, gender identity, age, disability status, or other legally protected characteristics. We provide reasonable accommodations for candidates with disabilities throughout the application process. Note that remote work is not available for residents of Hawaii or Alaska due to insurance restrictions.