Performance Management Officer

Overview

This role is based in Warminster, BA12 8HJ, within the Land Warfare Centre’s Business Centre. The centre supports the Army’s collective training mission by providing governance, oversight, and performance control across a wide range of programmes, projects, and business activities. The position focuses on the Army Collective Training Service (ACTS), a £2.5 billion, 15-year programme delivered with an industry strategic training partner.

The team is looking for someone who can manage contract performance, coordinate suppliers, and work closely with stakeholders to keep delivery aligned with Army training needs and contractual commitments. The role is for 37 hours per week.

Working arrangement

The organisation follows a smarter-working approach that blends flexibility, digital tools, and modern workplaces. Office attendance is expected for at least 60% of working time, which is around 3 days per week. This is especially important for new starters. Where business needs allow, hybrid working may be available as a non-contractual arrangement.

Role purpose

You will help oversee the performance of the ACTS contract, making sure delivery stays on track, value for money is maintained, and issues are addressed quickly. The job also includes support for future procurement work, financial scrutiny, governance activity, and continuous improvement across the contract lifecycle.

Responsibilities

• Monitor ACTS contract delivery and check that it remains aligned with contractual commitments and organisational goals.
• Review contract performance regularly, including monthly performance measures, to confirm standards are being met.
• Help refine performance measures, including KPIs and the Output Specification.
• Work with the Service Provider to support delivery, resolve issues, and strengthen the relationship.
• Track supplier performance using management information, KPIs, visible checks, and customer feedback.
• Keep the Asset Register accurate by recording the condition and criticality of assets and any effect on performance.
• Serve as a main contact for performance-related matters, supporting the Senior Executive Officer Performance & Relationship and wider team.
• Engage stakeholders to understand concerns, improve satisfaction, and respond effectively to user needs.
• Analyse performance trends, risks, and opportunities, and prepare updates for senior management.
• Support change activity that improves delivery and helps the service adapt to changing requirements.
• Attend or chair meetings while following organisational policy and contributing to an inclusive environment.
• Take part in formal Learning from Experience reviews and apply lessons learned across the contract lifecycle.
• Continue developing your own capability and share knowledge with colleagues.

Requirements

• Proven experience in performance management, supplier management, and stakeholder engagement.
• Strong analytical ability, including interpreting data to support evidence-based decisions.
• Excellent verbal and written communication skills with the ability to influence people at different levels.
• Confidence to work independently, make decisions, and contribute effectively within a team.
• Flexible, collaborative approach with the ability to adjust to changing priorities and workloads.
• Desirable: experience handling complex contracts and driving continuous improvement.
• Desirable: familiarity with public sector contracts.
• Behavioural strengths assessed during selection: Communicating and Influencing, Delivering at Pace, Making Effective Decisions, Managing a Quality Service, and Working Together.
• For the application form, evidence is specifically required for Communicating and Influencing.

Perks and benefits

• Salary of £37,720.
• Employer pension contribution of £10,927 into the Civil Service Defined Benefit Pension scheme.
• 25 days of annual leave, increasing by 1 day per year to 30 days after 5 years of service.
• Access to a highly competitive pension scheme.
• Support for personal and professional development.
• Alternative working patterns available for many roles.
• Employee Assistance Programme offering free support for a healthy and productive environment.
• Enhanced parental and adoption leave.
• 6 days of special leave each year for volunteering.
• Learning and development support, including professional body membership and/or a modern apprenticeship where appropriate.

Additional information

The role does not include relocation expenses. External candidates who are new to the Civil Service will be subject to a six-month probation period. Travel costs for interviews will not be reimbursed.

The department is reviewing pay-related allowances, which may affect any allowances attached to the role. Staff moving to the MOD from another employer will lose access to childcare vouchers, including moves from other government departments; alternative schemes such as Tax-Free Childcare may be available depending on eligibility.

The MOD operates a smoke-free working environment policy across the Defence workplace, with limited exemptions only where local guidance allows. This applies to MOD staff, contractors, visitors, and other non-MOD personnel.

The MOD may invite applicants to complete a voluntary and anonymous recruitment satisfaction survey. Any additional information provided for service improvement may involve processing personal data under UK GDPR and the MOD Privacy Policy Notice.

Artificial intelligence tools may be used to support an application, but all examples and statements must be truthful, accurate, and drawn from the applicant’s own experience.

Employment details

This is a full-time, onsite civilian role with the UK Ministry of Defence at the Land Warfare Centre in Warminster. The post is expected to be carried out on a 37-hour working week basis.

The role is open to candidates who can work in the UK Ministry of Defence environment and meet the stated experience, behavioural, and stakeholder-facing requirements.