Performance Lead

Overview

Al Jazeera Media Network is seeking a Performance Lead responsible for overseeing operational performance within Studio Operations. This role focuses on analyzing service delivery metrics, identifying areas for enhancement, and supporting continuous operational excellence through data-driven insights, workforce analytics, performance reporting, and readiness assessments to facilitate sound management decisions and ensure long-term operational success.

Key Responsibilities

• Generate routine reports on operational performance, including dashboards, KPI monitoring, tracking, and trend analysis to highlight risks and service gaps for Studio Operations management.
• Assess workforce usage, shift effectiveness, resource distribution, and overall capacity to enhance operational efficiency and meet business needs.
• Monitor service quality metrics, production incidents, technical disruptions, and escalations to maintain high standards.
• Conduct root cause analyses and oversee the follow-through of corrective measures and initiatives aimed at improving performance.
• Collaborate with Managers and Team Leaders to streamline workflows, minimize bottlenecks, and boost service quality across studio units.
• Support workforce development by identifying training requirements, competency gaps, succession planning, and areas for performance enhancement.
• Assist in operational capacity planning, workforce forecasting, and readiness assessments to assure adequate staffing for current and future production demands.
• Provide fact-based recommendations to leadership for strategic planning, resource forecasting, and long-term operational strategies.
• Coordinate readiness reviews prior to production for studios, galleries, special events, and major productions.

Additional Duties

• Participate in operational and management review meetings, presenting performance insights.
• Maintain and update performance dashboards, reporting platforms, and operational data repositories.
• Contribute to the creation and refinement of performance standards, metrics, and operational KPIs.
• Support operational planning, budgeting, and resource forecasting based on performance analytics.
• Perform related duties as assigned across the organization.

Qualifications

• A Bachelor’s degree in Media, Communications, Business Administration, Operations Management, Engineering, Data Analytics, or a related discipline is required.
• Postgraduate qualifications in relevant fields are considered advantageous.

Experience

• A minimum of 10 years professional experience in broadcast or media operations.
• At least 7 years must be in roles focused on operational performance, analytics, planning, or workforce management.