Patient Service Representative

Role Overview

Novamed is hiring a Patient Service Representative to support front-office and patient-facing administrative operations in a medical setting. The role is well suited to candidates who already have experience with scheduling, insurance verification, and patient registration.

Key Duties

• Record charges and process payments received directly at the counter.
• Verify insurance coverage and confirm patient eligibility.
• Handle insurance pre-authorizations and pre-certifications when needed.
• Guide patients and their families on insurance and payment matters before surgery.
• Collect complete and accurate demographic, insurance, and eligibility details and update them in the billing system promptly.
• Register patients in the system and maintain their records.
• Gather, review, and update patient insurance information.
• Accept co-pays, deductibles, and other amounts due at the time of service.
• Apply approved account adjustments to patient files.
• Reconcile receipts, balance daily batches, and prepare audit documentation.

Required Background

The employer prefers applicants who have experience in scheduling, insurance verification, and registration. A high school diploma or GED is required, and a college degree is considered an advantage. Candidates should also have at least two years of front-office experience in a healthcare environment.

Equal Opportunity Statement

The organization states that it is an equal opportunity employer and does not discriminate on the basis of race, color, creed, sex, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results, or any other legally protected characteristic. It also says it supports workforce diversity and takes positive action to build a multicultural workplace.