Patient Navigator

Role overview

We are looking for a Patient Navigator / Medical Receptionist to join the Milton Keynes team on a fixed-term basis of 3 or 6 months. This is an on-site role supporting Whitehouse Surgery, Brooklands Health Centre, and Neath Hill Health Centre as needed, with work limited to one location per day. The position plays a key part in keeping the practice running smoothly and ensuring patients receive a positive, professional experience.

What the role involves

• Greeting patients and visitors, supporting check-in processes, and sharing appointment details.
• Managing incoming calls and responding to patient questions with courtesy and professionalism.
• Booking and maintaining appointments through the practice system.
• Receiving and processing prescription requests from patients and pharmacies.
• Handling queries face to face, by phone, and by email.
• Managing incoming and outgoing correspondence, including email and letter handling, with care and accuracy.
• Keeping the reception desk and surrounding area organised and presentable.
• Supporting smooth handovers between colleagues and completing core administration tasks such as patient registrations and record updates.

What we are looking for

The ideal candidate is a confident, friendly communicator who can stay professional and patient in a busy environment. You should be comfortable working under pressure, especially when dealing with multiple phone calls and varied administrative duties. Experience in healthcare or administration is helpful but not essential, as full training will be provided.

Important notes

• Applicants who were unsuccessful previously do not need to apply again.
• This role is not eligible for Skilled Worker visa sponsorship.
• Candidates must already have the right to work in the UK at the time of applying and for the full duration of employment.
• The systems used in this role include SystmOne and EMIS.

About OneMedical Group

OneMedical Group has spent more than 20 years changing how healthcare is delivered across the UK. The organisation provides NHS services at scale and also designs, builds, and manages the spaces where care is delivered, bringing these services together in one place. It is a family-run, values-led organisation focused on creating a healthier future for everyone through compassionate care, innovation, and partnership with the NHS.

Equality, diversity and inclusion

OneMedical Group aims to give every applicant equal opportunity. Support options can be discussed during the hiring process by contacting the recruitment team.

Benefits

• NHS Pension with a 20.6% employer contribution.
• 25 days of annual leave plus bank holidays, increasing with length of service, pro rata for part-time staff.
• An additional day off each year for your work anniversary.
• Access to the refer-a-friend scheme.
• Eye care support, including a free eye test and a contribution toward glasses.
• Cycle to work scheme.
• Access to NHS discounts.
• Hourly pay of £12.71.