Patient Experience Coordinator (Pacific Time)

About Heartbeat Health

Heartbeat Health stands as a premier virtual-first cardiovascular care provider in the US, delivering accessible, top-tier heart health services through telemedicine, diagnostic tools, and virtual care programs. By utilizing real-time data combined with AI-driven insights, Heartbeat Health equips both clinicians and patients with tailored treatment approaches that enhance long-term cardiac health and cut down hospital admissions. The team includes cardiologists, advanced practitioners, nurses, and care coordinators who are pioneering digital-age cardiovascular treatment.

Role Overview

This entry-level position is ideal for individuals passionate about service and seeking to enter the health technology space. You will serve as the key communication bridge between patients and their cardiac care, with responsibilities including:

• Managing all patient outreach and engagement by proactively contacting patients via calls, texts, and emails to schedule virtual consultations and essential diagnostic procedures such as stress tests and echocardiograms.
• Delivering concierge-style support by offering seamless technical assistance and guiding patients effortlessly through the healthcare ecosystem, ensuring comprehensive support from initial contact through follow-up.
• Maintaining operational efficiency through verifying data precision, pinpointing procedural gaps, and documenting workflows to optimize system performance.
• Acquiring knowledge about the development and expansion of healthcare programs in a rapidly evolving clinical setting.

Candidate Profile

• Academic credentials include a bachelor’s degree in fields such as Social Work, Communications, Education, Sociology, Psychology, or Health Sciences.
• A minimum of six months of related internship or employment experience.
• A strong background in customer-focused, high-interaction roles (e.g., waitressing, hospitality, retail, call centers), demonstrating the ability to operate effectively in dynamic environments with empathy and composure.
• Experience or education emphasizing community engagement and people-centric services.
• An enthusiastic, mission-driven mindset aiming to witness the positive effects of direct patient interactions.
• Technologically adept, quick to learn with comfort in data entry tasks, and motivated to master emerging healthcare technologies.

Workplace Culture

• Committed to revolutionizing cardiovascular care delivery through innovation.
• Operating in a fast-moving, agile atmosphere valuing frequent iterations and experimentation.
• Remote-first philosophy emphasizing flexibility, independence, and mutual trust.
• Strongly promotes diversity to enhance patient experience quality.
• Equal opportunity policies that prohibit discrimination based on race, religion, national origin, gender, sexual orientation, age, marital, veteran, or disability status.

Additional Information

The hiring process may utilize artificial intelligence tools for application review, resume assessment, and response evaluation to assist recruitment decisions. However, final hiring judgments are made by human evaluators. Candidates seeking further details on data handling during recruitment are encouraged to inquire.