Patient Access Advocate

About Neovance

Neovance is dedicated to enhancing the patient experience by combining compassion, innovation, and operational excellence. With over three decades of collaboration with the biopharmaceutical sector, the company provides technology-driven patient access solutions to help patients initiate and maintain their therapies.

Our services include HUB support, patient assistance programs, field reimbursement, nursing, and specialized pharmacy services, all designed to eliminate treatment barriers and ensure timely therapy delivery.

Our core values—Agility, Integrity, Tenacity, Unity, and Quality—guide us as we work together to improve access, support adherence, and positively impact patients’ lives.

Role Overview

As a Patient Access Advocate, you will play a critical role in bridging the gap between patients and essential medications. You will manage patient concerns comprehensively, identify and alleviate access barriers, and collaborate with patients, healthcare providers, and pharmaceutical companies to foster lasting relationships and ensure adherence to prescribed treatments.

Hotline operating hours: 8:30 AM to 8:00 PM EST

Key Responsibilities

• Develop and sustain relationships with patients, providers, and stakeholders while proactively updating them on developments and solutions.
• Advocate for patients by exploring all possible coverage options and resolving access obstacles.
• Handle incoming calls, assess customer needs, and meticulously document all interactions following established protocols.
• Provide oversight and guidance in transferring prescriptions to specialty pharmacies, prioritizing based on urgency.
• Assist with case management and reimbursement activities spanning various programs such as patient assistance, Hubs, compliance, and reimbursement hotlines.
• Support onboarding efforts by training and mentoring new Patient Access Advocates through hands-on shadowing experiences.
• Communicate effectively and professionally both verbally and in writing, using clear, concise, and grammatically accurate language.

Candidate Profile

• Bachelor’s degree preferred; alternatively, a High School Diploma/GED accompanied by at least four years of healthcare or customer service experience.
• Outstanding customer service abilities with a talent for understanding patient needs and proactively identifying potential barriers.
• Proficient in navigating multiple computer programs and systems.
• Strong process awareness with the capability to anticipate future steps, recognize problems, and implement solutions.
• Detail-oriented with strong problem-solving skills and the ability to multitask effectively.
• Empathetic approach toward patients combined with the capacity to stay composed in a dynamic, fast-paced setting.

Additional Information - Benefits and Hiring Practices

• Employment offers consider factors like location, skills, relevant experience, educational credentials, internal fairness, and market standards.
• Eligible full-time or part-time employees working 30+ hours weekly can access comprehensive benefits including medical, dental, and vision insurance; life insurance; short- and long-term disability coverage; a 401(k) plan with a 5% company match and immediate vesting; personal or flexible time off; and possible company bonuses.
• Neovance strictly conducts hiring through verified channels and warns applicants against fraudulent offers or requests for personal information prior to interviews.