Partner Services Premium Associate - 12 Month Maternity Cover

Overview

AXA Partners invites applications for a Partner Services Premium Associate to join their Operations team in Shannon on a 12-month fixed-term contract to cover maternity leave. This role offers a unique opportunity to contribute to a fast-paced international environment by managing and analyzing partner data with a customer-centric approach.

Key Responsibilities

• Manage the entire lifecycle of partner data processing, including file preparation, manipulation, and reconciliation, ensuring any inconsistencies are promptly investigated and resolved.
• Coordinate monthly workflows and prioritize tasks to meet Service Level Agreements (SLAs), working closely with local teams to secure timely client data and highlight exceptions.
• Provide regular updates and reports to relevant stakeholders, maintaining clear communication channels.
• Resolve operational issues by developing and implementing solutions, including handling underwriting referrals, reviewing rejected data, and offering feedback to clients and IT teams to promote best practices.
• Perform routine team quality controls and act quickly on feedback to minimize negative impacts on customers.
• Create and update process documentation aligned with industry best practices.
• Engage in continuous improvement projects alongside the wider Operations team to enhance processes.
• Offer Subject Matter Expert (SME) assistance during the onboarding and implementation of new agreements.
• Collaborate with IT process owners to support new developments and production support tasks, conduct testing, and contribute constructive feedback on solution design.
• Provide additional operational support as needed to support overall team objectives.

Required Skills and Experience

• Strong analytical and problem-solving abilities to identify and resolve complex data issues with logical solutions.
• Proficient in Microsoft Office, particularly with intermediate Excel skills.
• Excellent organizational skills with the capacity to prioritize and balance multiple tasks efficiently.
• Capable of working effectively as part of a team as well as independently.
• Highly motivated, able to perform under pressure, and meet tight deadlines.
• Exceptional attention to detail ensuring accuracy across all responsibilities.
• Familiarity with life and non-life insurance products, especially Credit & Lifestyle protection, is advantageous but not required.
• Excellent communication skills for engaging with stakeholders at various levels.

Benefits

• Competitive annual salary supplemented by shift allowances.
• Annual company and performance-related bonuses.
• Group Personal Pension Plan.
• Life assurance coverage.
• Healthcare subsidy available.
• 20 days of annual leave, escalating to 25 days with continued service.
• Access to AXA Employee Discounts.
• Support for education and ongoing learning opportunities.

Additional Information

AXA Partners embraces equal opportunity employment and does not discriminate based on protected characteristics. Reasonable adjustments for disabilities or long-term conditions during recruitment or interview processes can be requested via their Global HR team.

About AXA Partners

With over 8,500 professionals worldwide and a network exceeding 55,000 experts, AXA Partners specializes in delivering assistance solutions and specialized insurance including credit and lifestyle protection. Driven by innovation and a strong commitment to customer care, the company ensures seamless support combining technology and personal service. Additionally, AXA Partners supports environmental sustainability by planting a tree for every newly hired permanent employee.