Parking Ambassador

Position Summary

The City of Victoria is seeking two Parking Ambassadors to join the Finance Department. This full-time role operates on a 35-hour workweek, Sunday to Thursday, with a flexible working arrangement allowing for bi-weekly flex days off by working additional hours daily. The position pays $33.59 per hour and is part of CUPE Local 50.

Core Responsibilities

• Act as a positive representative of the City of Victoria to visitors and drivers in downtown areas.
• Deliver proactive customer service by providing directions and information regarding City services to enhance the public and tourism experience.
• Enforce parking bylaws through education or issuing tickets when necessary, focusing on maintaining courteous service.
• Monitor various parking zones including pay parking, meters, loading zones, short-term spaces, tow routes, passenger zones, and residential areas based on complaints.
• Document parking violations thoroughly using notes and photographs when issuing tickets.
• Handle questions related to parking policies and general city inquiries professionally and courteously.
• Manage public complaints regarding illegal parking, educate on parking technology, and suggest alternative parking solutions.
• Respond to parking-related phone inquiries promptly and respectfully.
• Identify community concerns such as full garbage cans, vandalism, or street cleaning needs using handheld devices and report to supervisors.
• Report any mechanical or maintenance issues and relay departmental information as needed.
• Recognize situations that require bylaw or police intervention without engaging escalating conflicts; report such incidents to supervisors.
• Perform other relevant duties as qualified.

Working Conditions and Effort

• Physically, ambassadors will walk 15-20 km, use a scooter for 50-100 km, or drive continuously per day while frequently using handheld devices.
• Mental demands include managing occasional conflict, negative comments, and emotionally charged situations.
• Work environment involves regular exposure to outdoor weather, moving traffic, and occasional verbal abuse or odors from vehicles and recreational substances.
• Noise related to traffic is frequent.

Skills and Qualifications

• Strong knowledge of Victoria's geography, local neighborhoods, and downtown business needs emphasizing safe and effective parking services.
• Excellent communication and customer service abilities, with a proactive approach to complaint resolution aligned with customer service values.
• Sound understanding and practical application of City bylaws.
• Proficiency in City of Victoria word processing and specialized software.
• Good judgment and ability to escalate issues appropriately.
• Capability to maintain accurate records and multi-task with an enthusiastic attitude.
• A commitment to safe work practices.

Education and Experience

• Completion of Grade 10 education.
• A minimum of 30 hours of customer service training.
• Possession of a current valid Class 5 B.C. Driver's License.
• No prior experience required, or equivalent combination of education and experience accepted.

Additional Information

• May be required to act as a substitute in a higher-level position.

Application Details and Inclusion Statement

Applications must be submitted online by 4:30 PM PST on July 28, 2026. Candidates should be prepared to provide proof of qualifications upon request. The City of Victoria values diversity and inclusion and encourages applications from Indigenous peoples, racialized individuals, immigrants, persons with disabilities, 2SLGBTQIA+ community members, and others facing barriers. Accommodations are available during the application process upon request. For assistance, contact [email protected].