Operations / Senior Operations Manager

Role overview

Amazon is seeking an Operations / Senior Operations Manager to support last-mile and network operations across multiple locations. The role is centered on building dependable processes, leading teams, and improving performance across fulfillment centers, sortation hubs, and delivery networks.

The company is looking for someone who is eager to learn, can grow with the business, and demonstrates Amazon’s leadership principle of being curious and coachable. The ideal person should bring strong leadership, people management, and analytical thinking, along with the ability to handle ambiguity and changing priorities.

What this role involves

• Creating, scaling, and owning operational processes from fulfillment centers through sort hubs and into the last-mile delivery network.
• Recruiting, training, and developing a motivated workforce for sort hubs with support from HR and the training team.
• Making sure the sites have sufficient capacity to manage peak volume periods.
• Working closely with Finance, Delivery Stations, FC teams, and Projects teams on city-level operational matters.
• Running performance reviews and mentoring team members to strengthen operational execution.
• Driving continuous improvement to raise quality, reduce waste, and remove unnecessary work.
• Studying reports and operational data to find bottlenecks and improve outcomes.

Day-to-day priorities

• Lead initiatives across the region related to safety, team engagement, network speed, and cost efficiency.
• Facilitate daily stand-ups, weekly and monthly business reviews, and peak-readiness calls.
• Use data analysis to spot constraints and implement improvement methods such as Kaizen and other continuous improvement practices.
• Review and complete the labor plan for each site so costs stay optimized while performance standards and associate experience remain strong.
• Coach operations managers, challenge existing ways of working, and help embed a culture of continuous improvement.
• Coordinate with site leaders, regional leaders, and central teams to benchmark and adopt best practices on the floor.

What the company is looking for

This role calls for a well-rounded leader who can manage people effectively, communicate clearly, and stay effective in uncertain situations. Strong customer orientation, accountability, and the ability to deliver results on time are also important.

• Proven leadership and team management ability.
• Comfort working in ambiguous, fast-changing environments.
• Strong verbal and written communication, including the ability to align teams on objectives and listen for input.
• Ability to set realistic but challenging timelines and track progress carefully.
• Strong customer-service mindset and focus on improving customer experience.
• High ownership and follow-through on solutions and service commitments.
• Ability to analyze information, identify key facts, compare options, and assess risks.

Experience and education

Candidates should have at least 4 years of experience in operations, logistics, or supply chain functions. A bachelor’s degree or equivalent is expected, or alternatively 2+ years of equivalent experience. A bachelor’s degree or equivalent is preferred.

Additional information

This position is based in Hyderabad, Telangana, India and is a full-time onsite role. The posting references multiple locations and a job ID of A10429284. Accommodation support is available for candidates who need adjustments during the hiring process.

The organization values an inclusive culture and encourages applicants who are aligned with its growth mindset and customer-first approach.