Business Operations Manager, Technical Support Ops

About Samsara

Samsara is a leader in the Connected Operations Cloud, helping organizations that run on physical operations turn IoT data into practical insights that improve safety, efficiency, and sustainability. Its customers span industries such as agriculture, construction, field services, transportation, and manufacturing—sectors that form a major part of the global economy. The company develops products across areas like video-based safety, vehicle telematics, driver apps and workflows, and equipment monitoring, and offers the stability and scale of a publicly traded business.

About the Role

The Business Operations Manager will serve as a strategic partner inside the Technical Support function, helping drive operating discipline, analytical rigor, and better business decisions. This role blends strategy with execution and supports senior leaders with insights, presentations, communications, and operating structures that help the team scale effectively.

The right candidate is an independent, structured thinker who can handle ambiguous problems, organize them into clear analysis, and turn findings into strong recommendations. Success in this role also requires excellent executive communication, strong influence across teams, and comfort using modern AI tools to move faster and improve output quality.

This position is remote and open to candidates based in the United States, excluding the San Francisco Bay Metro Area, the NYC Metro Area, and the Washington, D.C. Metro Area. Relocation support is not available.

Why This Role May Be a Fit

• You want your work to have a real-world effect by supporting the industries that keep society running.
• You are looking for a place where strong performance can lead to fast career growth and broader opportunities.
• You are energized by a mission to digitize major parts of the global economy with ambitious thinking and creativity.
• You want to work with a high-performing team that values shared success, support, and collaboration.

Key Responsibilities

• Work closely with Technical Support leadership to create strategic narratives and executive-ready presentations that explain performance, priorities, and operating results.
• Design and maintain reporting systems for core metrics such as CSAT, time to resolution, and cost to serve, then convert the data into usable insights for leadership.
• Turn complex operational and data trends into concise, persuasive stories that support decision-making and keep teams aligned.
• Coordinate across Technical Support, Product, R&D, Sales, and Business Technology to align priorities and move key initiatives forward.
• Own special projects and process-improvement efforts that strengthen efficiency and customer experience within Technical Support.
• Use AI tools such as Claude and ChatGPT, along with self-serve data tools, to speed up analysis, content creation, and workflow automation.
• Oversee AI governance across the support organization by tracking tools, capabilities, and use cases, setting versioning standards, and making sure good practices are shared broadly.
• Independently research, explore data, and synthesize findings to close information gaps and bring back a stronger answer than initially requested.
• Model and reinforce Samsara’s cultural principles as the company continues to grow globally and across new locations.

Requirements

• At least 8 years of experience in business operations, management consulting, strategy, or a related area.
• A bachelor’s degree from an accredited 4-year university.
• Proven ability to develop executive-level presentations and strategic communications with a clear narrative.
• Strong analytical capability, including the ability to independently find, interpret, and synthesize data for decision support.
• Hands-on familiarity with AI tools for analysis, content generation, and workflow automation.
• Experience working across functions and influencing stakeholders without direct reporting authority.
• Ability to work independently on loosely defined problems and produce structured thinking and practical recommendations.

Preferred Qualifications

• Experience in customer support, technical support, or a complex SaaS environment.
• Background in management consulting, investment banking, or a high-growth technology company.
• Working knowledge of data tools such as Tableau, Looker, or SQL for self-service analytics.
• Experience using AI to improve and scale products, processes, and workflows.
• Track record of building operational programs or processes from the ground up.

Compensation and Total Rewards

The annual base salary for this full-time role is between $106,802.50 and $161,550 USD. Final pay may differ based on location, relevant skills, knowledge, and experience.

In addition to base pay, the company offers above-market total compensation through salary, performance-based bonus or variable pay, and equity for eligible roles, within a high-growth public company environment. Top performers may be rewarded with compensation that can exceed broader market levels over time.

Additional benefits include a flexible remote-first model, a professional development stipend, comprehensive health coverage, parental leave, and other support designed to promote long-term success.

Working Model and Eligibility Notes

The company supports a flexible work model that may be on-site, hybrid, or fully remote depending on the role. For this position, remote work is available only to candidates located in the United States outside the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. Employment offers depend on the ability to secure and maintain the legal right to work in the relevant location where applicable.

Equal Opportunity and Accommodations

All qualified applicants are considered fairly regardless of race, color, religion, national origin, sex, gender identity, sexual orientation, veteran status, disability, age, or other protected characteristics. The company is committed to inclusive hiring and equal access for candidates with disabilities and can provide reasonable accommodations during the recruiting process.

Application Integrity and Fraud Warning

Application authenticity is verified using fraud-detection tools to help protect candidates and the hiring process. The company does not charge applicants any fee at any stage. Legitimate hiring communication will come only from approved company email domains. Candidates should remain alert to scams involving fake interviews or offers.