Operations Scheduler

About the Company

Sirva is a global leader in relocation and moving services, operating in over 40 countries with a workforce of around 5,000 people. Through a wide network of agents and service partners, the business manages more than 365,000 relocations and removals each year.

Role Overview

An Operations Scheduler is required for the Hume, ACT team. This is an on-site role with no work-from-home option because of the nature of the work.

Key Responsibilities

Reporting to the Operations Manager, this position focuses on coordinating with customers and staff to keep the Operations Department running smoothly, including clerical support and labour allocation. Day-to-day duties include scheduling removal activities, keeping everyone informed, and supporting service delivery.

• Plan branch removal jobs and make sure all involved parties are kept fully updated
• Brief drivers and crews on removal needs and guide the related work activities
• Make sure all run sheets are completed and shared appropriately
• Manage documentation across the Operations department
• Coordinate with clients and debrief crews to confirm jobs are completed properly
• Maintain strong client satisfaction and resolve issues as they arise during the day
• Prepare Operations and Customer Service reports
• Support depot activities and oversee relevant functions alongside other operations staff

Ideal Candidate

This role suits a highly organised person who is comfortable dealing with a range of staff and customers, and who is motivated to consistently meet or exceed client expectations. The right applicant will work efficiently, think strategically, and be able to adapt schedules when priorities change.

Additional Requirements

• Experience in removals is preferred but not mandatory
• Must be available for on-site starts from 6:30 AM onwards
• Should bring energy, urgency, and enthusiasm to the role
• Needs proven leadership and delegation capability
• Able to work both collaboratively and independently
• Strong customer service ability is essential
• Comfortable in a demanding, fast-moving environment
• Good spoken and written communication skills

Equal Opportunity and Accommodation

Sirva is an equal opportunity employer and considers qualified applicants without discrimination based on race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information, or other legally protected status. Harassment based on any protected category is not tolerated. If you require a reasonable accommodation during the hiring process due to a disability, you may contact Human Resources at HRSirva@Sirva.com with your request and contact details.

About Sirva

Sirva Worldwide Relocation and Moving provides mobility and relocation solutions for organisations of all sizes. With 75 owned locations and more than 1,000 franchised and agent locations across 177 countries, the company combines global scale with local support and technology-enabled service. Its brand portfolio includes Sirva, Team Relocations, Allied, and northAmerican, covering household moving, relocation, commercial moving, and storage services. The company positions itself as a single integrated solution for moving and relocation needs worldwide.

Culture

The company describes its culture as collaborative, respectful, and supportive, with a strong focus on innovation and high performance. Employees work with driven colleagues in a dynamic environment and are encouraged to deliver excellent service locally while contributing to global operations.