Operations Manager - Retail Dealership Network

Role overview

MUSTER LIMITED is hiring an experienced Operations Manager to support the Auckland retail network for Honda New Zealand. This position is focused on improving performance across several dealership sites, working side by side with local teams to strengthen operations, enhance the customer journey, and deliver reliable business results.

The role reports to the Retail General Manager - Auckland Stores and is a practical, multi-location position spanning sales, service, parts, and administration. You will help streamline processes, improve consistency across the network, and support overall dealership performance.

Benefits

• A competitive pay package
• An incentive structure tied to performance
• Opportunities to build a long-term career and progress professionally
• Reduced-cost health insurance
• A competitive superannuation arrangement with life and disability cover
• Paid parental leave via Honda Happy Families
• Access to a preferential banking package with ANZ
• Honda Happy wellness programme
• Employee Assistance Programme (EAP)
• An annual staff tree-planting day
• Annual health assessments and flu vaccinations
• Double Your Donation fundraising programme

Key responsibilities

• Oversee and support the day-to-day running of several Auckland dealership sites
• Promote consistent, efficient performance across sales, service, parts, and administration activities
• Track key operational and financial metrics and prepare reporting on performance
• Share practical insights and recommendations that help guide business decisions
• Spot process gaps and introduce improvement initiatives where needed
• Assist with budgeting, cost management, and periodic operational reviews
• Support health and safety obligations, building upkeep, and site administration tasks
• Carry out operational checks and help maintain audit readiness across locations
• Lead or contribute to projects aimed at improving systems, processes, and customer experience
• Develop productive working relationships with dealership staff and internal Honda stakeholders

About you

You should bring prior experience in retail, automotive, dealership, or other multi-site operational environments, along with a good working knowledge of sales, service, and parts functions. The ideal candidate is commercially aware, comfortable working with data, and able to turn KPI information into meaningful action.

Strong organisation, problem-solving ability, and a continuous improvement mindset are important. You should also be confident influencing people across multiple teams and locations, while working comfortably with Microsoft Office and business management systems.

Who should apply

This role suits an operations professional who enjoys improving performance, supporting people, and delivering results across multiple locations.

Additional information

Employment is full-time and onsite in Auckland, Auckland, New Zealand. No stipend or salary amount was provided in the source.