Operations Manager

About Cybrid

Cybrid is creating infrastructure that helps businesses and consumers move money through stablecoins and digital assets more efficiently. Traditional cross-border payments have long been slowed down by outdated systems, and Cybrid’s platform is designed to remove that friction with simple APIs that connect fintechs, banks, and enterprises to stablecoin rails. The company handles the complex parts behind the scenes, including security, compliance, and banking integrations, so customers can transfer value globally in minutes.

The company is backed by a $10M Series A and already supports settlement in more than 150 countries. Cybrid is led by two repeat founders with prior experience building and scaling global fintech products, and the team is focused on long-term impact in financial infrastructure.

Cybrid’s culture is centered on customer success, practical innovation, tackling hard problems, delivering high-quality work quickly, acting with integrity, and making decisions through healthy debate followed by focused execution.

The Opportunity

Cybrid is hiring an Operations Manager to create and maintain the operating structure that helps the company scale. This person will own the processes that keep a cross-functional team aligned and effective, from documenting how work flows today to improving how new products are introduced to partners and ensuring leadership stays coordinated on quarterly priorities.

This is a very hands-on role for someone who can turn uncertainty into clear systems, identify where operations can run better, and establish the frameworks that keep a growing company moving smoothly. The role works closely with leaders in Product, Marketing, Compliance, Support, Finance, HR, and IT, and reports to the executive team.

What You’ll Do

You will be responsible for building and improving the company’s operational backbone across strategy, governance, product launches, compliance, support, finance, HR, and IT.

• Map, verify, and continuously refine core business workflows, especially those that involve multiple departments.
• Track whether operational steps are being followed correctly and documented properly, and raise issues before they become larger problems.
• Spot opportunities to replace manual work with automation and lead those improvements from concept through rollout.
• Plan and run the company’s operating rhythm, including weekly leadership meetings, monthly all-hands, and quarterly Rocks reviews, with clear agendas, action items, and accountability tracking.
• Lead the quarterly Rock-setting process from facilitation through documentation.
• Help align teams on major company-wide initiatives.
• Maintain Kanban boards across teams and support consistent company-wide usage.
• Provide reporting and program management support for major Rocks and process initiatives so leadership has clear visibility into progress.
• Create the operating processes needed to launch new products to partners.
• Manage the product rollout program, tracking owners, milestones, and dependencies.
• Keep partner and customer agreement update workflows organized so changes are tracked and completed consistently.
• Support end-to-end product launches by coordinating schedules and dependencies across Product, Engineering, and Marketing.
• Work with Compliance and Support to define customer SLAs for response times and resolution expectations.
• Make sure support and compliance workflows are documented, measurable, and followed consistently.
• Support finance operations, including vendor and contract administration such as onboarding, renewals, and records management.
• Own preparation for board meetings by coordinating inputs, materials, and timelines across leadership.
• Oversee company device management, including purchasing, setup, inventory tracking, and offboarding.
• Administer company-wide software and collaboration tools such as Confluence and Jira, including access, configuration, and usage standards.

What You Bring

• At least 4 years of experience in operations or business operations, preferably in a startup or scale-up environment.
• Strong communication skills across teams, with the ability to build trust quickly and influence people without formal authority.
• A builder-oriented mindset and comfort working through ambiguity while improving processes as the company grows.
• Excellent attention to detail and dependable follow-through.
• Proven experience documenting, managing, and improving workflows that span multiple functions.
• Solid program management instincts, including keeping owners, milestones, and deadlines moving.
• A naturally inquisitive approach and the ability to understand current processes before improving them.
• Working knowledge of Jira, Confluence, and Kanban-style operating methods.

Nice to Have

• Background in fintech, payments, crypto, stablecoins, or another regulated industry.
• Exposure to EOS or Traction, including Rocks and quarterly planning.
• Experience with vendor and contract management, as well as executive or board support.
• Experience managing company-wide SaaS tools and basic IT or device operations.

Additional Information

This is a newly created executive-level role and does not replace an existing employee. Cybrid prefers candidates located in the Greater Toronto or Ottawa areas, but strong candidates elsewhere in Canada will also be considered. The company uses automated tools and artificial intelligence in its recruiting process, including interview note-taking and support for reviewing take-home exercises.

The role is positioned between Manager and Senior Manager level. The base salary range is CAD $130,000 to $175,000, with final compensation determined by skills, experience, and internal equity considerations.

Hiring Process

Cybrid aims for a transparent and efficient interview process that begins with an HR alignment conversation and continues through deeper discussions with the hiring manager and cross-functional stakeholders.

• Pre-screen interview with Talent team member (virtual)
• Hiring manager interview (virtual)
• Cross-functional interview (virtual)
• Culture interview (virtual)
• Founder or final interview (on-site in Toronto or Ottawa)

Why Join Cybrid

• Work with experienced fintech builders who have helped shape modern money movement.
• Take ownership of a broad domain and grow quickly through meaningful responsibility.
• Receive equity as part of a VC-backed Series A company.
• Access comprehensive health benefits, including employer-paid medical, dental, and vision coverage, plus employee-paid LTD coverage and wellness perks.
• Enjoy unlimited vacation and sick time.
• Benefit from RRSP matching in Canada and 401(k) matching in the USA.
• Receive a $1,000 HSA or LSA spending account in Canada.
• Be equipped with a MacBook and other best-in-class work equipment.

Equal Opportunity and Hiring Conditions

Cybrid is committed to building an inclusive team and welcomes candidates from all backgrounds. Candidates who need accommodations during the interview process can request them. The company uses AI tools during interviews, but final hiring decisions are made by the Cybrid team. The selected candidate must also complete a background check, and employment will depend on successfully passing that check.