Network Expansion Manager

About Spinny

Founded in 2015, Spinny is an Indian used car retail platform dedicated to enhancing transparency and convenience in buying and selling pre-owned vehicles. Operating across the entire value chain, Spinny integrates cutting-edge technology and robust processes to provide a premium customer experience. Every car listed undergoes a 200-point inspection and includes benefits such as a 5-day unconditional money-back guarantee and a 1-year after-sales warranty. Supported by prominent global venture firms including Tiger Global and Accel Partners, Spinny is valued around USD 1.8 billion and currently operates 35 car hubs across 15 major Indian cities.

Role Overview and Responsibilities

• Manage provider onboarding ensuring compliance with documentation and operational benchmarks.
• Maintain the health of the network by routinely auditing provider performance and driving quality standards.
• Lead initiatives to optimize network coverage and presence across various regions.
• Coordinate daily with vendors to guarantee smooth roadside assistance operations.
• Effectively oversee service cost management through provider negotiations and cost control strategies.
• Monitor cost trends to uncover areas for financial optimization.
• Reconcile payment transactions with service providers to ensure accuracy and prompt settlements.
• Resolve queries related to network operations and implement preventive measures against recurring issues.
• Develop and enforce standard operating procedures (SOPs) to uphold network operational standards and regulatory compliance.
• Administer vendor management to streamline workflow and ensure adherence to operational guidelines.
• Track network performance metrics and implement process improvements to boost efficiency.
• Lead and mentor a centralized network support team, fostering high performance and goal attainment.
• Collaborate across departments—including finance, operations, and customer service—to ensure cohesive execution of network strategies.
• Handle customer escalations diligently and work with customer service teams to drive satisfaction improvements.

Preferred Candidate Profile

• Strong technical knowledge in automobile repair and roadside assistance network management.
• Experience leading teams and nurturing employee skills in a fast-paced setting.
• Proven ability to implement and monitor structured processes.
• Expertise in vendor management, price negotiations, and cost control.
• Proficient in MS Office applications and data analysis, with project management skills; familiarity with Six Sigma methodologies is advantageous.