Mystery Shopper

Project Overview

This assignment is for careful observers who can help assess the customer experience at high-end spa venues. The purpose is to review service standards, staff conduct, and the overall feel of the visit during a routine treatment appointment.

What the Role Involves

• Check the spa’s website in advance to understand the treatments offered and how bookings are made.
• Call the spa to enquire and reserve a regular facial or massage session lasting no more than 60 minutes.
• Reach the location ahead of time and note the condition of the reception area and waiting space.
• During the appointment, let the team guide the consultation and suggest suitable treatments instead of asking for a specific option right away.
• Identify the staff you interact with in a discreet way, either by reading name badges or asking their names politely.
• Pay attention to how professionally the team behaves and how the guest experience unfolds from start to finish.
• Capture photos during the visit where it is appropriate to do so.
• Retain the payment receipt so reimbursement can be processed.

Reporting Requirements

• Complete and submit a thorough visit report within 24 hours after the appointment.
• Provide the photos and receipt along with the report to qualify for reimbursement.

Requirements

• Excellent attention to detail and strong powers of observation.
• Comfortable following instructions while staying discreet throughout the visit.
• Dependable internet access for submitting the report.
• Ability to take sharp, usable photos.

Additional Information

An AI-assisted screening process may be used for parts of recruitment, including reviewing applications, analyzing CVs, or evaluating responses. These tools support the hiring team but do not replace human review. Final hiring decisions are made by people. If you want more information about how your data is handled, you may contact the recruiter.