Multi-Property Sales Manager - Apartment

Role overview

This full-time management role is responsible for actively generating and managing sales opportunities, ensuring business is handed over smoothly and on time so service delivery can be executed properly. The position also supports the broader sales function by strengthening long-term, value-driven relationships and working toward personal sales targets.

Key responsibilities

• Proactively identify and pursue sales opportunities.
• Coordinate business handover so that event and service teams receive accurate information in a timely manner.
• Support day-to-day sales operations with a focus on relationship building and sales target achievement.
• Work with off-property sales channels to keep sales activity aligned, complementary, and free from duplication.
• Develop and maintain strong relationships with existing and prospective clients to encourage repeat and future bookings through calls, entertainment, familiarization trips, trade shows, and similar activities.
• Build connections within the local community to broaden the customer base and create additional sales opportunities.
• Manage relationships with important internal and external stakeholders.
• Support sales calls with the team to win new business and close opportunities.
• Prepare proposals, contracts, and customer communications as part of the business booking process.
• Identify new business opportunities and work toward revenue goals for both the role and the location.
• Track market conditions, competitor strengths and weaknesses, and wider economic trends to position the property effectively.
• Choose the most suitable opportunities based on market conditions and the property’s needs.
• Understand the primary customer profile, service expectations, business challenges, and concerns in order to offer appropriate solutions.
• Deliver customer service that supports loyalty, account growth, and the company’s service standards.
• Set a positive example in guest relations and gather feedback on product quality and service performance.

Experience and education

Candidates should have either a 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related field, plus 3 years of experience in sales and marketing or a closely related area; or a 4-year bachelor’s degree in one of the same fields, plus 1 year of relevant experience.

Employer values

The employer states a commitment to equal opportunity and a workplace where people from different backgrounds are respected, supported, and given access to opportunity. Non-discrimination applies to disability, veteran status, and other protected characteristics under applicable law.

Brand context

The organization positions its hotels around thoughtful, forward-looking hospitality and a strong guest experience. The luxury brand associated with this role emphasizes confidence, innovation, genuine service, training, development, recognition, and holistic well-being for associates.